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Spotlight on: Consumer Futures Unit

News

  1. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

  2. 30 Mar 2017

    The CFU’s Water Direct – Striking the Balance event last Friday brought together over 70 practitioners from frontline debt and money advice agencies, representatives from Local Authorities, and policy makers to review the application of Water Direct to date.

  3. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

Publications

  1. Consultation Response from Consumer Futures Unit

    Publication date: April 2017

    The Scottish Government's consultation on introducing local heat and energy efficiency strategies and the regulation of district heating presents an opportunity to further embed consumer principles in energy markets, and tackle fuel poverty. In this substantial response, the Consumer Futures Unit has presented unique evidence to inform the development of these strategies, and the content of regulation, to ensure the interests of consumers are at their heart. 

  2. Publication date: March 2017

  3. Publication date: March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to fuel poverty in Scotland. 

  4. Publication date: March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland.  This briefing gives an overview of recent energy price rises by major suppliers in Great Britain. 

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