You are here

Spotlight on: Consumer Futures Unit


  1. 6 Mar 2018

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the vision for a low-carbon Scotland contained within the Scottish Government’s third Climate Change Plan, but states that consumers must be at the heart of the proposals and policies if it is to be achieved.  

  2. 31 Jan 2018

    Citizens Advice Scotland (CAS) has welcomed news that the House of Commons Scottish Affairs committee is to investigate the issue of unfair delivery fees to northern parts of Scotland.

  3. 20 Dec 2017

    The Consumer Futures Unit of Citizens Advice Scotland has responded to the publication of the Scottish government’s Energy Strategy, stressing the importance of consumer engagement.


  1. Gail Walker

    Publication date: February 2018

    The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.

    Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.

    The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.

  2. What consumers in rural and remote areas want from Post Office Outreach services
    Nina Ballantyne

    Publication date: May 2018

    The Consumer Futures Unit at Citizens Advice Scotland carried out innovative deliberative research into what aspects of the Post Office Ltd Outreach network were most important to consumers in remote and rural areas, and why.

  3. Jana Eyssel

    Publication date: March 2018

    The Consumer Futures Unit has provided feedback on the proposed Revision of the European Commission's Drinking Water Directive (Recast 2017).

  4. Jana Eyssel

    Publication date: February 2018

    The Consumer Futures Unit has responded to the European Commission’s consultation on how risks arising from pharmaceuticals in the environment should be addressed.

Subscribe to RSS - Consumer Futures Unit