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  1. Join CARF on Tuesday 25th July at 11am for a free webinar on Water Direct. Water Direct is a scheme applied by many local authorities across Scotland to collect water arrears and can cause significant financial detriment to vulnerable clients. The webinar is ideal if you want to increase your understanding of the scheme.

  2. 18 Jul 2017

    We keep an eye on issues in the media that may affect bureaux and citizens. In case you'd like to take a look, here's our latest weekly summary of stories we've been tracking across the past seven days and various newspapers

  3. 17 Jul 2017

    It has been recently reported that the names and addresses of nearly 300,000 people nationally are on lists which are being sold between criminals to use as targets for scams. Research has found that 9 in 10 people on these target lists are unaware that they are being targeted. Often, people who are socially isolated are not able to connect to the support or help to prevent this. Reporting the scams you come across can help stop the scams targeting people who are socially isolated. Talking to family and friends about scams will also help in the battle against scammers. 

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  4. 11 Jul 2017

    We keep an eye on issues in the media that may affect bureaux and citizens. In case you'd like to take a look, here's our latest weekly summary of stories we've been tracking across the past seven days and various newspapers

  5. 10 Jul 2017

    While 18–24 year olds do not make up the largest group of victims of scams, this group has seen a sharp rise in numbers. Social media is a common way in which young people encounter a scam. Action Fraud reported that in 2015, there was a 64% increase on the previous year in the number of people approached on Instagram. Common scams targeting this age group include subscription traps (especially online through social media), identity fraud, job scams and general online fraud.

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  6. 7 Jul 2017

    Charity says flaws in new benefit are pushing families into crisis

  7. 6 Jul 2017

    Today we are calling for a halt to the 'accelerated rollout' of Universal Credit, the major new UK benefit. In Scotland, we know Universal Credit has already caused problems for thousands of people – and we believe the issues with it must be addressed before it affects hundreds of thousands more. 

  8. 5 Jul 2017

    Today, the DWP has announced its plans to relocate and merge Jobcentre services across the UK. This includes the plan to retain Castlemilk Jobcentre, but to continue with the closure and merging of seven of Glasgow’s Jobcentres. Citizens Advice Scotland evidence suggests that the decision to close almost half of Glasgow’s Jobcentres will impact most on those who are already struggling in the city. 

  9. 3 Jul 2017

    The Water Industry Commission for Scotland (WICS) in collaboration with the Consumer Futures Unit (CFU) at Citizens Advice Scotland (CAS) has announced its appointments to the Customer Forum for the Strategic Review of Charges 2021-27.

  10. 3 Jul 2017

    A third of all victims of scams are 41–60 year olds. Whilst this 'life-established' age group is targeted by a wide range of scams, there are certain scams they are most vulnerable to. These include investment fraud, phishing and other banking scams, property scams and pension liberation scams.

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  11. 30 Jun 2017

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  12. 28 Jun 2017

    The Citizens Advice service in Scotland has published its Energy Advice in Detail report for the year 2015-16, which shows that the most common issues again concerned billing and metering, and that suppliers are not doing enough to help those consumers who are on low incomes.

  13. 27 Jun 2017

  14. 26 Jun 2017

    The proposed law to set up a new Scottish social security to govern the benefits being devolved to the Scottish Parliament, the Social Security (Scotland) Bill has been published. Whilst a number of the details of the new system are still to be decided, a number of important features are included in the Bill.

  15. 21 Jun 2017

  16. 19 Jun 2017

    Citizens Advice Scotland is today meeting with a number of organisations to discuss how to improve the use of medical evidence in the social security system

  17. Help Stirling CAB become Sainsbury's Local Charity of the Year

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  18. 16 Jun 2017

    Scotland’s leading consumer agency has pledged to make sure the voice of Scotland’s consumers informs policy and practice in the three big regulated industries in Scotland – the energy, water and postal services. 

  19. 31 May 2017

    Over half of Scots sometimes run out of money before payday

  20. 30 May 2017

    The Scottish Government has announced that the first devolved benefits to be delivered by the new Scottish Social Security Agency will be a supplementary payment to increase Carers Allowance, together with benefits to replace the existing Sure Start Maternity Grant and Funeral Payments. The new benefits are planned to begin in 2018 and 2019.

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