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Spotlight on: Consumer


Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.

We also deliver part of the Great Britain-wide Citizens Advice Consumer Service (03454 04 05 06 or via which provides consumer advice over the phone or email.

This page has all the latest news about our work advising consumers and campaigning on their behalf.


  1. 19 Oct 2015

    Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice

  2. 17 May 2018

    More than 7 out of 10 Scots are concerned about how Brexit will affect them, according to new data published today by Citizens Advice Scotland (CAS).

  3. 17 May 2018

    by Rory Mair CBE, Chair of Citizens Advice Scotland

    This article was published in the Times on 17 May 2018. The survey referenced in the article can be seen here


  1. Gail Walker

    Publication date: February 2018

    The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.

    Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.

    The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.

  2. Improving information and signposting for users and managers of private water supplies
    Gail Walker

    Publication date: September 2016

    The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

    The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

    Many thanks and we look forward to hearing from you.

  3. Research into the extent of community involvement in flood prevention schemes
    Gail Walker

    Publication date: December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

  4. Jana Eyssel

    Publication date: March 2018

    The Consumer Futures Unit has provided feedback on the proposed Revision of the European Commission's Drinking Water Directive (Recast 2017).

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