Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.
We also deliver part of the Great Britain-wide Citizens Advice Consumer Service (03454 04 05 06 or via www.adviceguide.org.uk) which provides consumer advice over the phone or email.
This page has all the latest news about our work advising consumers and campaigning on their behalf.
19 Oct 2015
Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
24 Jul 2017
75 is the average age of reported scam victims and £4500 was found to be the average financial loss for those between 75–79 years old. Those over-70 have the highest reported detriment from a number of different types of scams.
Those aged 61–80 were more likely to be victims of investment fraud. This type of fraud has a huge detriment with a median loss to victims of £10,500 compared to a median loss across all scams of £395.
17 Jul 2017
It has been recently reported that the names and addresses of nearly 300,000 people nationally are on lists which are being sold between criminals to use as targets for scams. Research has found that 9 in 10 people on these target lists are unaware that they are being targeted. Often, people who are socially isolated are not able to connect to the support or help to prevent this. Reporting the scams you come across can help stop the scams targeting people who are socially isolated. Talking to family and friends about scams will also help in the battle against scammers.
Publication date: September 2016
The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.
The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.
Many thanks and we look forward to hearing from you.
Publication date: December 2015
Invitation to Tender
Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.
Publication date: June 2017
The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into a Study on the affordability of water and sewerage charges based on low income households
Publication date: June 2017
Up and down the country, decisions are taken every year that affect us as consumers of energy, post and water. These can be anything from new laws, to choices made by private companies. A wide variety of interests and priorities are considered by these decision makers, who range from businesses and political parties to government officials and regulators.