Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.
We also deliver part of the Great Britain-wide Citizens Advice Consumer Service (03454 04 05 06 or via www.adviceguide.org.uk) which provides consumer advice over the phone or email.
This page has all the latest news about our work advising consumers and campaigning on their behalf.
19 Oct 2015
Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
2 May 2017
Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.
13 Mar 2017
The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.
Publication date: September 2016
The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.
The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.
Many thanks and we look forward to hearing from you.
Publication date: December 2015
Invitation to Tender
Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.
Publication date: June 2017
Facing Fuel Poverty explores what projects and services delivering face-to-face fuel poverty advice exist in Scotland and examines the benefits and costs of delivering such services.
Based on research carried out by Changeworks on behalf of the CFU, we note that tailored fuel poverty advice, delivered in the home, is reported as a necessary service for certain consumers, but that improved monitoring and evaluation of projects is needed.
Publication date: May 2017
The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to district heating in Scotland.