At a time when Scotland's people are in great need of high quality, free advice and information, the Scottish CAB Service is far from immune to the impact of cuts in government spending and reductions in the funds available from trusts, foundations and other organisations that support the provision of independent advice. Frontline CAB offices are under partciular pressure to meet expanding demand with limited - and often dwindling - resources.
18 Jan 2017
The CFU has published a research report, SMEs awareness and experience of the water market in Scotland, prepared for the CFU by BMG Research.
The Research report focused on areas such as SMEs awareness of competition in the market, and their experience of switching between licensed providers. It also considered ways in which the market could be improved.
8 Dec 2016
A new information leaflet targeting new businesses has been published to set out how they can benefit from the water market in Scotland. The leaflet clearly explains what businesses can be charged for, and how they can switch provider.
23 Nov 2016
Citizens Advice Scotland has given its initial
response to the Chancellor’s Autumn Statement, saying it brings mixed news for
vulnerable families in Scotland.
Publication date: July 2016
On-going analysis of CAB case evidence over the last four years has shown that more and more bureaux clients are experiencing periods of no income, and are unable to afford essentials including food, gas and electricity to heat their homes, as well as priority payments such as rent. More worryingly still are the number of clients who present at bureaux having not eaten in a number of days.
Publication date: June 2016
The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
Publication date: September 2015
The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.
Publication date: August 2015
Scotland’s Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In 2014/15 clients sought advice on 50,625 new employment issues, a number that has been increasing in recent years. Additionally, citizens advice bureaux see first-hand the effects of in-work poverty, with a growing number of working clients seeking advice because they are struggling to pay for essentials. These twin problems – unfair employment practices and low paid jobs – represent a worrying trend in recent years and ones which CAS believes need to be addressed.