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  1. 5 May 2017

    We have once again been receiving reports of cold-callers falsely claiming to be from the Citizens Advice Bureau in order to con people out of their personal details and money. Over the last few weeks Citizens Advice Scotland has had multiple reports of cold-callers offering debt advice on unsecured loans or claiming people are due a refund from their credit card companies in order to access their bank details.

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  2. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

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  3. 18 Apr 2017

    In 2016/2017, the EHU investigated 6943 complaints, 89% of these were from domestic consumers and the remainder from micro-businesses.

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  4. 30 Mar 2017

    The CFU’s Water Direct – Striking the Balance event last Friday brought together over 70 practitioners from frontline debt and money advice agencies, representatives from Local Authorities, and policy makers to review the application of Water Direct to date.

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