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Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

The report is based on research carried out by Changeworks and Hilliam Research on behalf of CAS. CAS commissioned the research understand the implications for consumers of energy and climate change policy in Scotland, and provides analysis of the Scottish Government’s new Climate Change Plan and Energy Strategy. In particular, we sought to understand the type of behaviour changes that could be expected of consumers as a result of these policies, and the steps being taken by the Scottish Government and others to facilitate these changes. 

The Consumer Futures Unit at Citizens Advice Scotland has developed a leaflet for those in receipt of benefits that clarifies what they are due to pay for water and sewerage charges, and includes any exemptions, discounts and reductions they may be due.

Citizens Advice Scotland provided evidence to HM Treasury's pre-paid funeral plans: call for evidence. We focused on the importance of ensuring consumers were both fully informed and protected from harm.

Citizens Advice Scotland responded to Financial Conduct Authority's Discussion Paper on Rent to Own, answering questions about 'What alternative solutions could there be to address harm from high prices?' and 'What issues should the Financial Conduct Authority should take into account in carrying out further work on a price‑cap'

Citizens Advice Scotland welcomed the opportunity to respond to this consultation concerning competition and transparency in the provision of funerals and crematoria market power. 

Today Citizens Advice Scotland is publishing our latest report ‘Pylons, Pipes and People: Energy networks in Scotland and their changing role with consumers’.

In late 2017 we commissioned the Centre for Sustainable Energy (CSE) and Changeworks to undertake a research study into the energy distribution network companies operating in Scotland. This study’s particular focus was to explore how these companies currently support consumers and how their role in Scotland can and should change to ensure that consumers, and particularly vulnerable consumers, are most effectively supported as our energy system transforms.

CAS' response to Ofgem's RIIO 2 Framework Consultation 

CAS' response to the Competition and Markets Authority's (CMA) statement of scope for its Market Study into heat networks.

CAS' response to the Competition and Markets Authority's (CMA) provisional recommendations from their investigation into heat networks.