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A summary of evidence gathered by the Citizens Advice network in Scotland about their work.

Citizens Advice Scotland has responded to SEPA’s draft water supply and wastewater sector plan.

This is the Annual Report for Citizens Advice Scotland for the 2017-18 financial year.

Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. We work with government, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.

CAS is the Scottish consumer advocate on energy network issues. Although separate organisations, we work closely with Citizens Advice England and Wales in this area. Our response below focuses on Scottish specific points which we believe are important considerations for the TCR.

The Social Security Charter has the potential to improve the experience of using the social security system for people who need support from it. CAS broadly welcomes the content of the draft Charter. It is essential that these commitments are embedded into the system in practice, and go beyond ‘words on a page’.

CAS responded to the CMA's Funeral Market consultation. 

CAS responded to the UK Parliament's Business, Energy and Industrial Strategy Committee energy efficiency inquiry.

CAS responded to a Financial Conduct Authority (FCA) consultation to support their proposed cap on rent-to-own stores, e.g. Brighthouse.