Public

Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the barriers to maintaining Universal Credit claims online.

CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.

Citizens Advice Scotland (CAS) welcomes the opportunity to contribute to this important discussion on the future of housing in Scotland. In 2017/2018, Scottish Citizens Advice Bureaux (CAB) advised clients on 46,777 housing issues, making housing the fourth largest area of advice provided by the network. This response is shaped by our evidence on the many and varied housing issues that CAB clients face, as well as by our Consumer Futures statutory responsibilities. 

Citizens Advice Scotland has responded to a consultation on the use of Protected Trust Deeds (PTDs)

CAS welcomes the opportunity to respond to the Scottish Government’s consultation on local connection and intentionality. In 2017/2018, CAB advised on 9,700 issues relating to homelessness. 2,189 of these issues were related to homeless assessments, processes and procedures, including the local connection and intentionality rules.

CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.

Citizens Advice Scotland has consistently raised a substantial number of issues associated with the rollout of Universal Credit that have caused stress, detriment or hardship to CAB clients. The rising level of in-work poverty during the last five years has also been a concern for CAS. 

Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the Social Security Advisory Committee's call for evidence on the Universal Credit Claimant Commitment.

Citizens Advice Scotland (CAS) welcomes the opportunity to respond to this consultation on making Scotland a Good Food Nation.