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Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. CAS is the Scottish consumer advocate on energy network issues and work closely with Citizens Advice England and Wales in this area. 

Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.

A guide to helping people to overcome barriers to digital access (updated July 2019).

People can be vulnerable at different stages in our lives.  When we are, we are likely to need water, light and heat more than ever. In this country we  are entitled to receive extra help, such as receiving additional support during a power cut. However receiving this support relies on people being registered for it.

In 2018, CAS commissioned Ipsos MORI Scotland to investigate the experiences and perspectives of Scottish consumers in vulnerable situations with regard to additional support provided by essential service providers, and how could the customer experience and process of registering across sectors for additional forms of support be improved. 

Advice provided by Scotland’s CAB network in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues experienced by CAB clients in Scotland have steadily declined over the same period. Given this long-term change, investigating the cause and consequences of rent arrears for CAB clients has been a policy priority for CAS.

CAS has responded to the FCA's consultation on Buy Now Pay Later offers.

Citizens Advice Scotland has responded to Citizens Advice Scotland has responded to the FCA's CP18/42: High-Cost Credit Review: Overdrafts consultation.

CAS has responded to the Work and Pensions Committee's inquiry into natural migration from legacy benefits to Universal Credit.

CAS has responded to the Accountant in Bankruptcy's building a better debt arrangement scheme consultation