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This report follows on from a previous study by the Stirling and Perth & Kinross Citizens Advice
Bureaux entitled Unearthing the ‘true cost’ of Funerals.

Designing a Social Security System for Scotland: Consultation on the new powers

Designing a new social security system for Scotland is a major opportunity and challenge. In this substantial consultation response, Citizens Advice Scotland has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis.

Face Value: the Impact of the Citizens Advice service in Scotland

In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.

Governance Documents

The governing documents of Citizens Advice Scotland are the Scottish Association of Citizens Advice Bureaux Articles of Association and the CAS Operational Handbook.

CAS response to consultation on a Child Poverty Bill for Scotland

Citizens Advice Scotland agrees that the Scottish Government should
include in statute an ambition to eradicate child poverty. It is equally important
however that this ambition is backed up by clear strategies with specific,
measurable and deliverable actions that are directly linked to reducing the
levels of child poverty in Scotland.

Local Authorities

Citizens Advice Bureaux deliver frontline advice services in 250 service points across the country, from city centres to island communities. CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.

The CAB service has over 1,500 highly skilled volunteers who donate their time to the service, this creates over £8.1 million in value every year in volunteer hours.

UK Parliament

Citizens Advice Bureaux deliver frontline advice services in 250 service points across the country, from city centres to island communities.

In 2022-23 our network of dedicated staff helped more than 187,000 people deal with almost 670,000 advice issues. In this year, CAB recorded gains for clients of over £142 million.

CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.

Scottish Parliament

Citizens Advice Bureaux deliver frontline advice services in 250 service points across the country, from city centres to island communities.

In 2022-23 our network of dedicated staff helped more than 187,000 people deal with nearly 670,000 advice issues. In this year, CAB recorded gains for clients of over £142 million

CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.

CAS response to Personal Independence Payment call for evidence

CAS has responded to the call for evidence to inform the second independent review of Personal Independence Payment.

Despite improvements having been made to waiting times and other aspects of benefit delivery, fundamental problems remain with respect to the design of Personal Independence Payment (PIP), specifically around assessments, medical evidence, length of awards, accuracy of decision making and mandatory reconsideration.

These are all issues that CAS raised in our response to the first independent review, and it is now crucial that solutions to these issues are found before more people experience similar problems as they undergo the transition from DLA to PIP.

Cost of Saying Goodbye 2016

The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.

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