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National Reports

Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

In 2022-23, the network helped over 187,000 clients in Scotland and dealt with almost 670,000 advice issues. With support from the network clients gained over £142 million.

Scottish Citizens Advice Network Statistics

Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit (EHU), form Scotland’s largest independent advice network.

Bailed Out

CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.

Paying more to be poor

As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.

CAS Response to Governance Review 2016 Report

Deloitte Governance Review 2016 Final Report

The final report by Deloitte about the governance review conducted in 2016.

CAS Governance Review 2016

In April 2016, CAS commissioned Deloitte to conduct an independent governance review, with a view to developing a set of recommendations to ensure that governance arrangements at CAS are reflective of best practice.

Response to WICS Consultation: Water Non-household Retail Market

The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
works well.

Living at the Sharp End

On-going analysis of CAB case evidence over the last four years has shown that more and more bureaux clients are experiencing periods of no income, and are unable to afford essentials including food, gas and electricity to heat their homes, as well as priority payments such as rent. More worryingly still are the number of clients who present at bureaux having not eaten in a number of days.

Money for Nothing

This consumer guide provides information on the latest financial scams the Citizens Advice service in Scotland has seen and how to spot the signs of a scam

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