Public

Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice

Citizens Advice Scotland welcomes the opportunity to respond to the consultation, which builds on the previous consultation on the same subject carried out in 2009. Scotland’s CAB network has expertise in addressing socio-economic inequalities through the provision of independent advice, including income maximisation, benefits and money advice to groups who would be considered a priority in considering how the Socio-Economic Duty might be applied.

Citizens Advice Scotland is calling for a freeze in the roll out of Universal Credit (UC) until serious policy and administrative issues have been addressed, to ensure that the positive principles behind Universal Credit can be achieved.

Response to the Department for Work and Pensions Consultation on proposed reforms to the Funeral Expenses Payments scheme.

The Scottish Government are undertaking a review of the National Transport Strategy (NTS) in order to develop a successor to the current strategy. The new transport strategy will set out the vision for transport over the next 20 years. 

 In 2016/17, Scotland’s CAB network provided advice on 94,301 new issues relating to the benefits being devolved, representing 37% of benefits advice given, or 16% of all advice given by Scotland’s citizens advice bureaux in that year. CAS has provided a substantial body of evidence based on CAB clients and advisers’ daily experiences of engaging with the current system, together with their priorities for the new Scottish system.We look forward to continuing to work with the Scottish Parliament and Scottish Government to ensure the new system is fair, equal and responsive with Scotland’s citizens at the heart of it.

The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into a Study on the affordability of water and sewerage charges based on low income households

The Consumer Futures Unit's inaugural consumer tracker survey reveals some of the experiences and habits of consumers of energy, post and water services in Scotland.

The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into  the provision of an adequate system of support for people reliant on private water supplies.