Public

In November 2014 the first, annual drive to collect profile information on all clients approaching bureaux for advice was undertaken. This first publication in our ‘Who Are You?’ series provides a snapshot of individuals in Scotland supported by CAB during that period.

Citizens Advice Scotland has published a report providing insights into the impact that water and sewerage debt has on the lives of vulnerable consumers.

This report looks at the advice given by the Citizens Advice Service in Scotland by geography and looks to highlight particular consumer markets where people in rural areas are more likely to face issues than those in urban Scotland.

The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.

Poor administration of benefits can leave some of the most vulnerable people in society without any money to live on for weeks at a time. CAS has extensive case evidence which suggests that a gap in benefits has a detrimental effect on both physical and mental health, and can lead to crisis situations such as homelessness and unmanageable debt. The Scottish CAB Service has seen a dramatic rise in the number of clients in crisis having to access charitable support such as food banks. 

Citizen Advice Scotland's response to the Scottish Government’s consultation on the Private and Public Water Supplies (Miscellaneous Amendments)(Scotland) Regulations 2015.

CAS has responded to the Scottish Parliament Welfare Reform Committee consultation on the future delivery of social security in Scotland.

CAS have responded to a Scottish Affairs Committee consultation on what their work should be during this parliament.

CAS has recently submitted a response to the Scottish Government's latest consultation on arrangements for the permanent Scottish Welfare Fund (SWF). This response is based on evidence from bureaux on how the interim SWF has been working for clients so far.