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Citizens Advice Bureaux deliver frontline advice services in 250 service points across the country, from city centres to island communities.

In 2022-23 our network of dedicated staff helped more than 187,000 people deal with almost 670,000 advice issues. In this year, CAB recorded gains for clients of over £142 million.

CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.

Scottish Parliament

Citizens Advice Bureaux deliver frontline advice services in 250 service points across the country, from city centres to island communities.

In 2022-23 our network of dedicated staff helped more than 187,000 people deal with nearly 670,000 advice issues. In this year, CAB recorded gains for clients of over £142 million

CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.

CAS response to Personal Independence Payment call for evidence

CAS has responded to the call for evidence to inform the second independent review of Personal Independence Payment.

Despite improvements having been made to waiting times and other aspects of benefit delivery, fundamental problems remain with respect to the design of Personal Independence Payment (PIP), specifically around assessments, medical evidence, length of awards, accuracy of decision making and mandatory reconsideration.

These are all issues that CAS raised in our response to the first independent review, and it is now crucial that solutions to these issues are found before more people experience similar problems as they undergo the transition from DLA to PIP.

Cost of Saying Goodbye 2016

The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.

National Reports

Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

In 2022-23, the network helped over 187,000 clients in Scotland and dealt with almost 670,000 advice issues. With support from the network clients gained over £142 million.

Scottish Citizens Advice Network Statistics

Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit (EHU), form Scotland’s largest independent advice network.

Bailed Out

CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.

Paying more to be poor

As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.

CAS Response to Governance Review 2016 Report

Deloitte Governance Review 2016 Final Report

The final report by Deloitte about the governance review conducted in 2016.

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