Public

CAS responds to the Scottish Governments consultation on reservoir regulations.

This Consumer Futures Unit guide aims to help you save money on your heating and electricity bills and keep your home warm. It is aimed at people who live in or own traditional stone tenement flats in Scotland.

The Citizens Advice Service (Citizens Advice – England & Wales and Citizens Advice Scotland) commissioned the Centre for Sustainable Energy to conduct research on the energy tariff options for consumers in vulnerable situations. The project aimed to provide researchers, policy makers and energy market stakeholders with a better understanding of the range of options available to ensure that vulnerable consumers, disengaged from the energy market, are not penalised by higher tariffs.

The Citizens Advice Service (Citizens Advice - England & Wales and Citizens Advice Scotland) commissioned the Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade to investigate the case for the local delivery of home energy efficiency and fuel poverty services across Great Britain. 

This briefing was sent to Scottish MPs ahead of a discussion around the welfare provisions in the Scotland Bill.  

Narrowing the digital divide in Scotland is one of the most important issues faced by policymakers.  However, there citizens across Scotland who are excluded from this valuable resource and in turn excluded from the benefits access to the internet can bring.

This Briefing was sent to Scottish MPs ahead of the debate on Clause 33 of the Scotland Bill which deals with the devolution of tribunals including the Employment Tribunal and Welfare tribunals.

Employment problems are one of the most common types of issues that people seek advice on at a citizens advice bureau. Citizens Advice Scotland (CAS) has published reports showing the impact of poor employment practices, Employment Tribunal fees, non-payment of Employment Tribunal awards, and the misuse of zero hours contracts, which are causes for concern based on the negative experience of CAB clients in Scotland.   This briefing was sent to all MSPs ahead of the debate on Employee Rights and Access to Justice tabled by The Cabinet Secretary for Fair Work, Skills and Training, Roseanna Cunningham.  

Ofgem asked Citizens Advice Scotland to provide them with an analysis of problems off-grid consumers experience in heating their homes. This paper provides a brief summary of some of the key issues brought to Scottish Citizens Advice bureaux by consumers of non-gas heating fuels.