Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit (EHU), form Scotland’s largest independent advice network.
Citizens Advice Bureaux deliver frontline advice services in almost 300 service points across the country, from city centres to island communities.
The EHU has a team of caseworkers based in Glasgow who assist vulnerable consumers from across Scotland, England and Wales with energy and postal service complaints.
In 2023-24 the Citizens Advice Service network (CAB & EHU):
- Helped nearly 192,000 clients
- Dealt with over 680,000 advice issues
- Helped clients gain over £158 million
Of the volunteers whose journey is known, 43% of those leaving the service go on to paid employment or further education.
Over 1,700 volunteers contributed more than 550,000 hours of their time in 2023-24, the monetary value of this contribution amounts to over £9.8M.*
*Volunteer hours (approx. 7 per week, over 46 weeks) and contribution calculated using ONS gross median hourly rate in Scotland of £17.57