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Citizens Advice Scotland respond to DECCs review of the Hydro Benefit Replacement Scheme and Common Tariff Obligation 

Citizens Advice Scotland responded to a consultation on the UK Government's proposed changes to the length of time a person can be absent from Great Britain without losing entitlement to Housing Benefit and Pension Credit.

 Citizens Advice Scotland is extremely concerned regarding the proposals to reduce the value of the Work Related Activity (WRAG) component of Employment and Support Allowance (ESA). The principle underlying the WRAG is to take people who, while unable to work at present, could do so in the future, and provide them with financial support, advice and training to return to the workforce. The changes proposed in the Bill run counter to this principle and risk serious detriment to the often vulnerable claimants in this group.

CAS has recently responded to a consultation by the Department of Work and Pensions (DWP) on aids and appliances and the daily living component of Personal Independence Payment (PIP).

Following our earlier consultation, we are pleased to launch our Citizens Advice and Citizens Advice Scotland work plan for 2016/17, covering our work in energy, post and water.

CAS response on notification of the latest change proposals to the Market and Operational Code:

MCCP190 - Performance Standard Amendments

MCCP191 – Vacancy Definition

MCCP193 - Change to the Gap Site Letter Process

The Benefit Sanctions Regime (Entitlement to Hardship Payments) Bill is a Private Members' Bill introduced by Tasmina Ahmed-Sheikh MP. It would ensure that hardship payments are available to claimants who have had their benefit sanctioned from day one of a sanction period, and that such payments would be made automatically.

In-work progression support provided should be appropriate to an individual claimant’s circumstances. Support should aim to help claimants find a job that is better suited to their skills, experience, ambitions and individual requirements. It should not merely consist of setting targets to apply for a particular number of jobs each week, without regard to suitability or quality. If mandatory requirements are set, caution should be taken that they are reasonable and appropriate.

CAS is concerned that the increase in the number of complaints about public sector services received by SPSO, coupled with limited resources available to SPSO to respond to these complaints could detrimentally impact consumers receiving adequate and timely access to redress.

CAS would support a move by the Scottish Government to review the issues SPSO has raised within its Draft Strategic Workplan to identify ways of protecting the quality of administrative justice available to the general public and allowing SPSO to continue to drive complaints handling best practice and ownership of improving services within public bodies.