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Consumer Protection Partnership Priorities 2015

This is the second Priorities Report by the Consumer Protection Partnership (CPP), of which CAS is a member, following the publication of the first Priorities Report in November 2013.

CAS Response to Draft Provision of Water and Sewerage Services (Reasonable Cost) (Scotland) Regulations 2015

CAS welcomes new the Draft Provision of Water and Sewerage Services (Reasonable Cost) (Scotland) Regulations 2015 and would welcome clarity from the Scottish Government on whether any review of Council Tax / local taxation may impact the Regulations with regard to council tax banding.

Adviceguide on Work

Adviceguide will explain your rights at work and what steps to take next if you've been unfairly treated.

Self help website

Invitation to tender - Research into consumers’ experience of water and sewerage debt

Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake research into consumers’ experience of water and sewerage debt.

CAS consultation response to Building Standards Review 2015

Citizens Advice Scotland welcomes new measures that will improve and protect water sources within catchment areas, and will mitigate the need for Scottish Water to treat contaminated water to the cost of the paying customer.

Universal Credit data sharing between DWP and local support providers

CAS has responded to the consultation on the draft regulations for Universal Credit data sharing. In order to provide a representative response on behalf of the Citizens Advice Service, we consulted bureaux in Scotland on the proposals and received responses from 32 citizens advice bureaux. This response represents a summary of the responses received. 

About Pension Wise

Since April 2015 people with Defined Contribution pensions have been able to access their saving in more ways. Pension Wise can help you to make your decision on which option(s) are suitable for you.

Pension Wise is free, impartial and backed by government. Pension Wise is a service from MoneyHelper.

Final Report on the Review of the Scottish Government’s Fuel Poverty Strategy

As a member of the Scottish Fuel Poverty Forum, Citizens Advice Scotland is working closely with the Scottish Government and other organisations to ensure that, so far as is reasonably practicable, no-one in Scotland is living in fuel poverty by November 2016. 

The Scottish Fuel Poverty Forum published it's final report on its review of the Scottish Government's fuel poverty strategy in March 2014. This included a number of recommendations, covering a range of issues that the Forum identified as needing to be acted upon if fuel poverty is to be eradicated by November 2016. Amongst others, these included recommendations on how the government can prioritise: areas of wider poverty and deprivation; fuel poor households who live remote from the gas grid and in harder to treat properties; and improving understanding of the links between fuel poverty and health or other social benefits. 

CAS is supportive of the Scottish Government’s drive to eradicate fuel poverty in Scotland and has signed up to all of the recommendations contained in the final report.

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