Public

A look at the growing number of energy issues brought to the service and some of the key energy policy issues reported by consumers.

Citizens Advice Scotland recommends that the Bill is amended to remove Sections 7 to 15 (Welfare benefits) and Sections 16 to 18 (Loans for mortgage interest). We are extremely concerned that the proposals would have a detrimental impact on CAB clients who have already been negatively affected by changes to the social security system in the last Parliament. These negative consequences include a rise in rent arrears; pressure on homeless services; and an increase in the number of people who are unable to make ends meet, who accrue priority debt or who require a referral to a food bank.

Citizens Advice Scotland's Work Plan for Water 2015-16

In November 2014 the first, annual drive to collect profile information on all clients approaching bureaux for advice was undertaken. This first publication in our ‘Who Are You?’ series provides a snapshot of individuals in Scotland supported by CAB during that period.

Citizens Advice Scotland has published a report providing insights into the impact that water and sewerage debt has on the lives of vulnerable consumers.

This report looks at the advice given by the Citizens Advice Service in Scotland by geography and looks to highlight particular consumer markets where people in rural areas are more likely to face issues than those in urban Scotland.

The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.

Poor administration of benefits can leave some of the most vulnerable people in society without any money to live on for weeks at a time. CAS has extensive case evidence which suggests that a gap in benefits has a detrimental effect on both physical and mental health, and can lead to crisis situations such as homelessness and unmanageable debt. The Scottish CAB Service has seen a dramatic rise in the number of clients in crisis having to access charitable support such as food banks. 

Citizen Advice Scotland's response to the Scottish Government’s consultation on the Private and Public Water Supplies (Miscellaneous Amendments)(Scotland) Regulations 2015.