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  1. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

  2. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  3. 10 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Scottish Power is to increase its fuel bills.

  4. 7 Feb 2017

    The Consumer Futures Unit has welcomed the news that the energy regulator Ofgem is to impose a temporary cap on prepayment energy meters. 

  5. 7 Feb 2017

    The Extra Help Unit - based in the CAS Glasgow office – always perform well on satisfaction surveys of the people they help, but this year they’re celebrating their highest ever results.

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  6. 24 Jan 2017

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the Scottish Government’s new draft Energy Strategy, with its proposals for achieving affordable warmth and improving energy efficiency, and said it is essential that the needs of consumers are at the heart of new proposals.

  7. 23 Dec 2016

    Scotland’s shoppers can often experience problems when buying food and drink, according to a new report published today by Citizens Advice Scotland. 

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  8. 8 Dec 2016

    A new information leaflet targeting new businesses has been published to set out how they can benefit from the water market in Scotland. The leaflet clearly explains what businesses can be charged for, and how they can switch provider.

  9. 7 Dec 2016

    The Consumer Futures Unit is holding a Rural Futures conference on Wednesday 1st February 2017 at the Hilton Grosvenor Hotel in central Edinburgh.

  10. 28 Nov 2016

    Gable Insurance AG has gone into liquidation meaning all policies will be invalid from 16th December 2016. It is estimated there are 12,000 motor insurance policies that will be cancelled and consumers must take action to avoid breaking the law.

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  11. 17 Oct 2016

    The Scottish Government Home Energy Efficiency Programmes (HEEPS) include loans to owner occupiers and private sector landlords in Scotland who want to improve the energy efficiency rating of their property. A HEEPS loan is interest free. There is currently a special offer for eligible applicants to receive a grant of 25% of their quoted costs. 

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  12. 15 Sep 2016

    Families across Scotland are still being hit with rising funeral costs, according to a new report published by Citizens Advice Scotland. 

  13. 31 Aug 2016

    Author: Patrick Hogan, CAS Policy Officer

    I wonder if we can, for a moment, cast our minds back to the year 1973.

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  14. 31 Aug 2016

    People on lower incomes pay more than average costs for basic goods and services, according to new research published today by Citizens Advice Scotland.

  15. 4 Jul 2016

    Author: Fraser Sutherland, CAS Policy Officer

    When saving money we all want to get a decent interest rate. What if I told you I knew a secret opportunity to invest in a new government backed forestry land protection scheme that guaranteed you a 20% return on your investment in just a year? Or a new way to put your pension savings to good use with a 100% risk free guaranteed stock exchange fund? Sounds good don’t they? The truth is they don’t exist and neither do the thousands of fake investments being pushed at Scots every year.

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  16. 24 Jun 2016

    The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.

  17. 16 Jun 2016

    Author: Fraser Sutherland, CAS Policy Officer

    How true is the old saying you wait half an hour for a bus and then three turn up at once? Well if you speak to consumers in large parts of rural and remote Scotland you find there often is only one bus a day never mind three.

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  18. 16 Jun 2016

    Consumers across Scotland are facing challenges every day in just getting from A to B using local bus services, according to new research by 16 Scottish Citizens Advice Bureaux and Citizens Advice Scotland.

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  19. 27 May 2016

    A third of CAB clients find themselves digitally excluded, according to new research.

  20. 17 May 2016

    CAS visit Island Post Offices

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