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  1. 17 May 2018

    by Rory Mair CBE, Chair of Citizens Advice Scotland

    This article was published in the Times on 17 May 2018. The survey referenced in the article can be seen here

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  2. 17 May 2018

    More than 7 out of 10 Scots are concerned about how Brexit will affect them, according to new data published today by Citizens Advice Scotland (CAS).

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  3. 10 May 2018

    Citizens Advice Scotland has welcomed an interim report from the Competition and Markets Authority (CMA) which identifies failings in the market for district heating consumers.

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  4. 7 Mar 2018

    Two thirds of Scots are dissatisfied with the frequency of their local bus services, with over half saying that those which do exist are often late. The figures are published today by Citizens Advice Scotland following a major national survey.

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  5. 20 Dec 2017

    The Consumer Futures Unit of Citizens Advice Scotland has responded to the publication of the Scottish government’s Energy Strategy, stressing the importance of consumer engagement.

  6. 13 Dec 2017

    Burial charges across Scotland have increased on average by over £250 since 2014 – that’s three and a half times the rate of inflation.

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  7. 5 Dec 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland is publishing research which shows that people in northern Scotland pay a ‘postcode penalty’ of up to 50% in surcharges imposed by delivery companies.

  8. 28 Nov 2017

    Citizens Advice Scotland has welcomed the Competition and Marketing Authority (CMA) statement today that it will crack down on secondary ticketing websites who break consumer protection laws.

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  9. 10 Nov 2017

    Ofgem has announced there is to be a £150 cap on the amount energy companies can charge for installing pre-payment meters in customers’ homes.     

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  10. 16 Oct 2017

    The Consumer Futures Unit of Citizens Advice Scotland says Scots who make their homes more energy-efficient should get a Council Tax rebate.

  11. 10 Oct 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to Nicola Sturgeon’s announcement that the Scottish government plans to set up a non-profit energy company.

  12. 8 Oct 2017

    Citizens Advice Scotland has launched a national survey to find out peoples’ views on the quality and reliability of Scotland’s bus services.

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  13. 4 Oct 2017

    Citizens Advice Scotland has welcomed news that the UK government is planning a price cap on energy bills, announced in the Prime Minister's speech today.

  14. 11 Sep 2017

    Citizens Advice Scotland has joined forces with consumer group Which? to launch a campaign to urge Scots to protect themselves from nuisance phone calls.

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  15. 24 Jul 2017

    75 is the average age of reported scam victims and £4500 was found to be the average financial loss for those between 75–79 years old. Those over-70 have the highest reported detriment from a number of different types of scams. 
    Those aged 61–80 were more likely to be victims of investment fraud. This type of fraud has a huge detriment with a median loss to victims of £10,500 compared to a median loss across all scams of £395. 

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  16. 17 Jul 2017

    It has been recently reported that the names and addresses of nearly 300,000 people nationally are on lists which are being sold between criminals to use as targets for scams. Research has found that 9 in 10 people on these target lists are unaware that they are being targeted. Often, people who are socially isolated are not able to connect to the support or help to prevent this. Reporting the scams you come across can help stop the scams targeting people who are socially isolated. Talking to family and friends about scams will also help in the battle against scammers. 

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  17. 10 Jul 2017

    While 18–24 year olds do not make up the largest group of victims of scams, this group has seen a sharp rise in numbers. Social media is a common way in which young people encounter a scam. Action Fraud reported that in 2015, there was a 64% increase on the previous year in the number of people approached on Instagram. Common scams targeting this age group include subscription traps (especially online through social media), identity fraud, job scams and general online fraud.

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  18. 3 Jul 2017

    The Water Industry Commission for Scotland (WICS) in collaboration with the Consumer Futures Unit (CFU) at Citizens Advice Scotland (CAS) has announced its appointments to the Customer Forum for the Strategic Review of Charges 2021-27.

  19. 3 Jul 2017

    A third of all victims of scams are 41–60 year olds. Whilst this 'life-established' age group is targeted by a wide range of scams, there are certain scams they are most vulnerable to. These include investment fraud, phishing and other banking scams, property scams and pension liberation scams.

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  20. 30 Jun 2017

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