The Consumer Futures Unit of Citizens Advice Scotland has responded to the publication of the Scottish government’s Energy Strategy, stressing the importance of consumer engagement.
Sam Ghibaldan, Head of the Consumer Futures Unit (CFU) at CAS, said:
“We welcome the inclusion of consumer engagement and protection as the first theme of the Scottish Government’s Energy Strategy. As we journey to a low carbon future the energy market will be disrupted, and consumers’ interests should be put first as new structures and technologies are adopted.
“New systems must be easily understood by householders, and their rights must be clear. The CFU, as the independent energy consumer advocate, will ensure the consumer voice is heard during the development of energy efficiency and district heating policy, and in other areas addressed by the energy strategy.
“As the energy system of the future evolves it is critical that consumers are considered, empowered and protected if change is going to succeed.”