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Voices from the Frontline: Shared accommodation rate

As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the changes to Local Housing Allowance which significantly affected 4,400 claimants aged 25 to 35 across Scotland earlier in 2012.

Payday Loans: your rights, their responsibilities

Payday loans are increasingly becoming a significant area of advice need at citizens advice bureaux, particularly amongst younger clients who are in employment. While this form of credit may meet the needs of some customers who experience difficulties accessing mainstream credit, bureaux report that many customers have experienced financial difficulties as a result of poor policies and practices in the industry.

The Financial Benefits of Advice

The Fraser of Allander Institute, on behalf of Citizens Advice Scotland, has published a study on the economic benefits of the Citizens Advice Service in Scotland.

Mary's story

Mary lives in Methil.

Mary was a Care Worker and single mother who found herself living on no income at all after she had to go on unpaid leave. Even though she wasn't receiving any pay she was still legally employed, so for a while she couldn't automatically claim benefits and had no money coming in at all. Eventually she lost her house, and the stress started to make her feel ill. She endured sleepless nights, anxiety, physical and emotional illness. She felt there was no way out of this situation and was becoming increasingly desperate.

Citizens Advice Scotland's response to the Procurement Reform Bill consultation

A response to the Scottish Government's consultation on the Procurement Reform Bill.

Depend on us

Scottish Citizens Advice Bureaux have been a lifeline for those who live and work in Scotland since 1939. Often, their work is about more than solving individual problems - it can turn lives around and help people get back on track.

The two women that feature in the short film below, Mary and Margot, have been very courageous in sharing their stories.

Briefing for the Stage 1 debate on the Scottish Civil Justice Council and Criminal Legal Assistance Bill

A briefing sent to MSPs ahead of the Stage 1 Perliamentary debate on the Scottish Civil Justice Council and Criminal Legal Assistance Bill.

September Snapshot

Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, of where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends to social policy and tracing the impact of recent policy changes.

This edition is based on the advice needs of over 15,000 clients who approached bureaux for advice in August 2012. These clients were better off by nearly £7.9m as a result of the advice that they recieved.

Voices from the Frontline: JSA sanctions

As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the increasing number of sanctions that have been applied to jobseekers in the past two years and the effects that they have had on claimants.

Knowing your rights - employment issues facing young people

This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.

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