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This report examines trends in the kinds of issues on which consumers in Scotland sought advice from the Citizens Advice Service in the first quarter of 2013/14.

Citizens Advice Scotland has responded to a consultation on the proposed merging of the Scottish Tribunals Service and the Scottish Court Service.

CAS has responded to the Department of Business, Innovation and Skills (BIS) consultation on its draft bill on consumer rights. In our submission we welcome the alignment of rights for goods and services while making some suggested amendments to further protect consumer in this field.

CAS has issued a response to the Competition Comission's payday lending market investigation drawing on evidence from Citizens Advice Bureaux across Scotland and callers to the Citizens Advice Consumer Helpline.

Our Strategic Plan for 2018 – 23 sets out what drives our work and what we aim to achieve.

Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, to show where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends and tracing the impact of recent policy changes.

This edition is based on the advice needs of clients who approached bureaux during July 2013.

CAS responds to the Fourth Independent Review of the Work Capability Assessment, part of Employment Spport Allowance.  In our submission we focus on the need for effective gathering of medical evidence, on some of the adminsitrative problems seen in bureaux, and the increasing severity of the consequences of getting entitlement decisions wrong.  We make a number of recommendations to improve the system.

Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, to show where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends and tracing the impact of recent policy changes.

This edition is based on the advice needs of clients who approached bureaux during June 2013.