Publications

Citizens Advice Scotland welcomes the opportunity to respond to the Scottish Government’s consultation on post school education and skills reform.

Welcome to the Summer 2024 edition of Voice Magazine. 

In this issue: 

• a new local campaigns programme, delivered when it works best for bureaux
• three CABs tell us about their experiences with a new approach to council tax debt recovery
• we hear from the CAB advisers who are delivering the new migration service
• forCASt - a brand new data and insights webinar for everyone who wants to know more about what our network does.

Read it online or download a PDF.

CAS has responded to Social Justice and Social Security Committee's call for views on pre-budget 2025-26 scrutiny - Third sector funding principles.

An evaluation of our Campaigns and Communication survey which ran from March - April 2024.

Citizens Advice Scotland (CAS) received funding from SGN (Scotland Gas Networks) to provide policy insight and expertise on vulnerability in the context of fuel poverty and the just transition to net zero. The research was carried out with a focus group of CAB advisers and the launch of the Lived Experience of Vulnerability pilot during which four CAB clients were interviewed on matters relating to their lived experiences of fuel poverty.  

Citizens Advice Scotland has responded to Ofgem's Call for Input on affordability and debt. The key points are:

• CAS supports a write-off of energy debt and the implementation of a social tariff
• Our data shows the scale and harm of energy debt is getting worse.
• The average energy debt clients present to the CAB network is around £2300. For clients in rural areas, it is around £3000.
• CAS recommends that Ofgem looks at how other regulators help customers in debt. 

You can download and read the full response below. 

An evaluation of the "Stressed About Debt?" campaign, which ran from February 2024 until the start of April 2024.