Publications

CAS has responded to Social Justice and Social Security Committee's call for views on pre-budget 2025-26 scrutiny - Third sector funding principles.

An evaluation of our Campaigns and Communication survey which ran from March - April 2024.

Citizens Advice Scotland (CAS) received funding from SGN (Scotland Gas Networks) to provide policy insight and expertise on vulnerability in the context of fuel poverty and the just transition to net zero. The research was carried out with a focus group of CAB advisers and the launch of the Lived Experience of Vulnerability pilot during which four CAB clients were interviewed on matters relating to their lived experiences of fuel poverty.  

Citizens Advice Scotland has responded to Ofgem's Call for Input on affordability and debt. The key points are:

• CAS supports a write-off of energy debt and the implementation of a social tariff
• Our data shows the scale and harm of energy debt is getting worse.
• The average energy debt clients present to the CAB network is around £2300. For clients in rural areas, it is around £3000.
• CAS recommends that Ofgem looks at how other regulators help customers in debt. 

You can download and read the full response below. 

An evaluation of the "Stressed About Debt?" campaign, which ran from February 2024 until the start of April 2024. 

An evaluation of the Worried This Winter? energy support campaign, which ran from November 2023 until the end of January 2024. 

The Food Insecurity Pilot was delivered from 1st June 2023 to 30th November 2023. The pilot was delivered across 9 areas and 11 Citizens Advice Bureaux.