Social security continues to represent half of the advice work being undertaken by the Citizen's Advice network in Scotland. Universal Credit already represents one in three social security advice enquiries being handled by the network. The ongoing migration of people who are receiving older income-based social security payments to Universal Credit has been a very significant exercise and a milestone in the evolution of social security in the UK, while highlighting the urgency of change.
This briefing presents insights into the impact the managed migration to Universal Credit process over the latest Quarter on the network and the people being supported by it.
Little is known about the impact of significant changes introduced in the last two years to the Administrative Earnings Threshold (AET). This second paper presents insights drawn from our unique
advice provision data, reports from frontline advisers and two in depth telephone interviews with Universal Credit recipients.
