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Publications

  1. Publication date:
    March 2017
  2. Publication date:
    March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to fuel poverty in Scotland. 

  3. Publication date:
    March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland.  This briefing gives an overview of recent energy price rises by major suppliers in Great Britain. 

  4. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Environment, Climate Change and Land Reform Committee. Our evidence to the Economy, Jobs and Fair Work Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  5. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Economy, Jobs and Fair Work Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  6. Publication date:
    February 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to rural fuel poverty, and was first used at the CFU's Rural Futures Conference in 2017. 

  7. The poverty premium in energy, telecommunications and finance in Scotland
    Patrick Hogan
    Publication date:
    August 2016

    As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.

  8. Delivering energy efficiency to rural, off-gas Scotland
    Publication date:
    June 2016

    Mains gas is the cheapest way to heat a home but 23% of Scottish households rely on more expensive fuel types, such as bottled gas or electricity, to heat their property. Many off-gas households are located in rural areas and are vulnerable to fuel poverty owing to a number of additional factors, such as a greater prevalence of colder properties which are harder to treat with energy efficiency measures. 

  9. A review of energy efficiency and fuel poverty schemes in Scotland
    Publication date:
    June 2016

    The Scottish Government have announced that they will introduce Scotland’s Energy Efficiency Programme (SEEP) in the coming years. This scheme will make use of the new powers over energy efficiency funds. Given the current political interest and potential levels of investment, CAS believes that it is important to ensure that the impacts resulting from undertaking large-scale energy efficiency installations are fully understood.

  10. Taking stock of the smart meter rollout programme in Scotland
    Publication date:
    June 2016

    The roll out of smart meters to UK gas and electricity consumers is to be completed by 2020, updating the country’s energy infrastructure and offering a number of benefits to consumers. However there is a risk that where people live, the type of home they live in and how they pay for their energy may affect when they receive a smart meter, and what kind they will be offered.

  11. Energy policy team
    Publication date:
    April 2016

    Citizens Advice and Citizens Advice Scotland (Citizens Advice Service) have statutory responsibilities to represent energy consumers in Great Britain in accordance with the 2007 Consumers, Estate Agents and Redress Act.

    This paper is their joint response to the provisional decision on remedies in the Competition and Market Authority (CMA)’s energy market investigation.

  12. The Citizens Advice and Citizens Advice Scotland work plan for 2016/17
    Publication date:
    March 2016

    Following our earlier consultation, we are pleased to launch our Citizens Advice and Citizens Advice Scotland work plan for 2016/17, covering our work in energy, post and water.

  13. Fraser Stewart
    Publication date:
    November 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake a review of energy efficiency and fuel poverty programmes in Scotland.

    Spotlight:
  14. Issues brought to the service in 2013/14
    Kate Morrison
    Publication date:
    October 2015

    The Energy Advice in Detail publication provides an annual analysis of the energy issues on which consumers in Scotland seek advice. The Citizens Advice Service in Scotland advised on a total of 21,101 energy issues in 2013/14, an increase of almost 50 per cent from the previous year. Of this figure, clients took 18,330 energy issues to their local CAB and contacted the Citizens Advice Consumer Service (CACS or “the helpline”) with a total of 2,771 energy issues. 

     

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  15. Issues brought to the service in 2014/15
    Kate Morrison
    Publication date:
    October 2015

    The Energy Advice in Detail publication provides an annual analysis of the energy issues on which consumers in Scotland seek advice. The Citizens Advice Service in Scotland advised on a total of 28,000 energy issues in 2014/15, an increase of a third from the previous year. Of this figure, clients took 22,051 energy issues to their local CAB, contacted the Citizens Advice Consumer Service (CACS or “the helpline”) with a total of 4,799 energy issues and the Extra Help Unit provided specialist help and advice to 1,150 vulnerable consumers. 

     

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  16. Overview of the issues raised in the Advice in Detail: Energy publications from 2013/14 and 2014/15
    Kate Morrison
    Publication date:
    October 2015

    The Citizens Advice Service in Scotland has grown to meet a rising consumer demand for energy advice. Since 2011, our energy advice provision has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.

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  17. Energy advice statistics and key policy issues brought to the Citizens Advice Service in Scotland
    Kate Morrison
    Publication date:
    October 2015

    A look at the growing number of energy issues brought to the service and some of the key energy policy issues reported by consumers.

    Spotlight:
  18. Response to Ofgem proposals - October 2015
    Citizens Advice & Citizens Advice Scotland
    Publication date:
    October 2015

    The Citizens Advice Service (Citizens Advice & Citizens Advice Scotland) joint response to Ofgem's consultation on smart prepayment for a smarter market. 

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  19. Cambium Advocacy
    Publication date:
    August 2015

    This research report, part of our ‘Paying the Poverty Premium’ series, was designed to investigate Scottish CAB clients’ experiences of the “poverty premium”.

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  20. Rich Hall and Sarah Beattie-Smith
    Publication date:
    August 2015

    The Competition and Markets Authority (CMA) is conducting an inquiry into the energy industry. The CMA published its provisional findings and a set of provisional remedies in July 2015.

     

    Spotlight:

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