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Advice in Detail (09/10) Consumer Issues

This report is a detailed look at the consumer issues that clients bring to the Scottish CAB Service.

A Common European Sales Law for the European Union

Citizens Advice Scotland welcomes the opportunity to respond to this consultation. Our response does not address every question contained in the consultation document. Rather it focuses on the aspects regarding consumer protection and whether the proposed Common European Sales Law would achieve its stated purpose with regard to consumer choice.

Adviceguide Debt and money

Volunteers (for young people)

Leaflet with information about CAB volunteering aimed at young people who are looking to gain new skills to help with work, study and the rest of life too!

Data Protection

Citizens Advice Scotland (CAS) is committed to our obligations under data protection legislation, and ensuring that whenever we process personal data, we do so in a transparent, fair and lawful manner.

We are registered with the Information Commissioner's Office (ICO) as a Data Controller and our registration number is Z9715836. Our Data Protection Officer (DPO) can be contacted at DPO@CAS.org.uk.

Community Charge and Council Tax

A briefing for politicians on the effects of community charge and council tax collection periods on CAB clients.

Evidence makes all the difference

At national and local level alike, the Scottish CAB Service gathers and shares the experiences of Scotland's citizens. We always ensure we have an evidence base so we can speak with confidence about real peoples' lives. This means we can call for changes to policies and practices, both curent and planned, across a wide range of organisations - local and national goverment, government agencies, private companies - that could improve outcomes for thousands of people across the land.

Citizens Advice Scotland - Broadside, Edinburgh

CAS Annual Accounts 2009/10

CAS financial statements for the year ended 31st March 2010.

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