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The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families in their dealings with the NHS. The service

• can provide information, advice and support for anyone who wants to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
• help people to understand their rights and responsibilities as a patient. 
• works with the NHS in Scotland to improve healthcare provision - work that can be done because of the feedback that is provided

All across Scotland, thousands of people care for children because their natural parents are unable to do so. These are often grandparents, aunts and uncles but can also be family friends. People who look after children in these kinds of circumstances are often known as ‘Kinship Carers’.

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The Armed Services Advice Project (ASAP) provides dedicated information, advice and support to members of the Armed Forces community in Scotland.

We use the parliamentary process, both in Westminster and Holyrood, to present our policy evidence to politicians.  Our aim is to effect change that will benefit not just CAB clients but Scotland's citizens as a whole.

The Scottish Citizens Advice Bureau Service is guided by 13 principles:

We've tried to design this site so that disabled users face no barriers when accessing content. This page contains information about how we have made the site accessible and tips to help you read content.  At the bottom of the page we've added links to other sites which have useful information on accessing websites for disabled people.

Bureau social policy volunteers use information from problems brought to the bureau by clients to help bring about real change.