Publications

This briefing provides an overview of the network's evidence of the impact of the managed migration from legacy payments to Universal Credit. It sets our recommendations for change. 

Social security continues to represent half of the advice work being undertaken by the Citizen's Advice network in Scotland. Universal Credit already represents one in three social security advice enquiries being handled by the network. The ongoing migration of people who are receiving older income-based social security payments to Universal Credit has been a very significant exercise and a milestone in the evolution of social security in the UK, while highlighting the urgency of change.  

Welcome to the Autumn 2024 edition of Voice Magazine. 

A special 85th-anniversary edition.

In this issue: 

• the first 85 years - a history of the development of our network in Scotland
• from the Blitz to Brexit - how we've responded to crisis and change
• we hear from CAB colleagues who have worked for the service for a large part of it's history
• and we take a brief look at the future and how technology can help transform what we do and how we will do it. 

Read it online or download a PDF.

Ofgem recently consulted on refreshing its Consumer Vulnerability Strategy and CAS responded. 

Citizen’s Advice Scotland welcomes this opportunity to present our evidence of the Adult Disability Payment (ADP) experience: in particular to shine a light on the impact of ADP on seldom heard
groups. As Scotland’s largest independent advice network and third largest source of ADP application support, our insight is significant and unique.

CAS responded to the above consultation by the Scottish Government.

CAS recently responded to the Right to Palliative Care (Scotland) Bill proposed by Miles Briggs.