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Fair Delivery Charges campaign

Fair Delivery Charges campaign runs from April 2020 – March 2021. Consumers in many parts of Scotland face extra charges from parcel companies based on their address. Often these seem excessive or incommensurate with the cost of delivery. Sometimes consumers are refused delivery altogether because of their postcode.

This campaign aims to raise awareness of unfair parcel surcharging in Scotland and work with local communities to create local solutions. Bureaux who have received funding for this project are able to undertake campaigning in a timeframe that works best for their local community.

Citizens Advice Scotland's response to WICS consultation on COVID-19 Measures in support of non-household customers

CAS welcomes the opportunity to respond to the Commission’s proposed measures to provide additional support to non-household organisations impacted by COVID-19. Our response focuses on key principles around stakeholder engagement within the non-household market and on ensuring that measures to support those impacted by COVID-19 are effective for both licenced providers and customers.

Putting Consumers First: principles into action

This leaflet takes you through the seven consumer principles, which guide the work of CAS. The principles were developed over time by consumer organisations based in the UK and further afield. They provide a sound basis to change organisations from thinking about consumers, to thinking like consumers in order to ensure that decision making is designed around their needs.

Impact - Our response to Covid-19

In response to Covid-19, the Citizens Advice network in Scotland has adapted to new ways of working while continuing to support people right across Scotland and carrying out advocacy and media work to show how the pandemic has affected people.

Citizens Advice Scotland has been monitoring the impact the pandemic is having on the advice sought through local Citizens Advice bureaux as well as online on our Advice for Scotland website.

We are publishing both monthly and weekly reports analysing this information the most recent of which can be found below.

Are you worried about paying your bills because of coronavirus?

The following information can be used as part of the Scottish Government’s campaign around accessing financial support during Covid-19. Local CAB are also able to advise and support people if they need further information or help, you can find your local CAB at here

CAS responds to the Accountant in Bankruptcy's review of the Bankruptcy and Debt Advice Scotland Act

CAS responded to the Accountant in Bankruptcy's review of the Bankruptcy and Debt Advice Scotland Act 2014

CAS responds to the Economy, Energy and Fair Work Committee Protected Trust Deed Inquiry

CAS responded and gave evidence to the Inquiry on Protected Trust Deeds.

Scotpulse opinion poll results, 9-12 April 2020

Technical details:
• The survey was designed by Mark Diffley Consultancy and Research Ltd
• Results are based on a survey of 1,050 respondents conducted using the ScotPulse online panel,
• Fieldwork was conducted between 9th and 12th April 2020
• Results are weighted to the Scottish population by gender and age

Voice - Issue 3

Issue of 3 of the Citizens Advice network in Scotland magazine

March 2020 - data from the Scottish Citizens Advice network

Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.

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