You are here

Home

Public

Digest grouping: 
Public news

Citizens Advice Scotland Annual Report 2019-20

This is the Annual Report for Citizens Advice Scotland for the 2019-20 financial year.

Big Energy Saving Month 2021 - campaign resources

We have produced a range of campaign tools for the Citizens Advice Bureaux network in Scotland to take part in the Big Energy Saving Month campaign.

Resources 

You can download all digital resources below in the downloads section.

Social media resources 

  • Big Energy Saving Month - Social media toolkit including template posts 
  • Big Energy Saving Month - Social media static graphics 
  • Big Energy Saving Month - Social media banners

Editable versions of posters and postcards for Citizens Advice Bureaux are available on BrandBase and should be available w/c 14 December. 

If you have signed up to support this campaign, you will also receive additional materials by email from Barbara Adams, Senior Officer (Campaigns).

CAS response to the Cabinet Office consultation: Fairness in Government Debt Management

In 2018-19, the Citizens Advice network helped over 270,000 clients in Scotland with almost 750,000 advice issues. With support from the network, clients had financial gains of over £131 million and our self-help website Advice in Scotland received approximately 3.7 million views. 

The Citizens Advice network dealt with 110,439 debt issues around half of which were government or local authority debts. Advisers gave advice regarding benefit related debt problems, our main UK wide government debt issue on 5,557 occasions.

CAS response to the Scottish Affairs Committee's Welfare in Scotland Inquiry

In 2018-19, the Citizens Advice network helped over 270,000 clients in Scotland with almost 750,000 advice issues. With support from the network, clients had financial gains of over £131 million and our self-help website Advice in Scotland received approximately 3.7 million views.

The Citizens Advice network issued 311,714 pieces of advice on benefit issues, the single largest area of advice for the network in 2018-19. Since February this year the network has provided over 85,000 pieces of advice on Universal Credit alone.

CAS response to the revised draft Disability Assistance for Children and Young People (Scotland) Regulations 2020

Citizens Advice Scotland recommends the draft regulations are amended to change or clarify a number of areas to improve the social security support provided to disabled children and young people.

Response to the Social Security Committee Inquiry: COVID-19 and Social Security

Citizens Advice Scotland (CAS) welcomed the opportunity to contribute to the Social Security Committee’s call for evidence on the role of Scottish Social Security in COVID-19 recovery.

Citizens Advice Scotland Housing Data Feb - Oct 2020

This document summarises trends in advice code data related to housing. All charts are based on advice code data. These are recorded by advisers every time advice in relation to a particular topic is issued. All figures are expressed as percentages of their “parent” advice code category: e.g. housing advice is expressed as a proportion of all advice issues, and PRS advice is expressed as a proportion of all housing advice. This allows for more effective comparisons between months when overall numbers of clients fluctuate and/or there are changes in advice provision (e.g. the shift to telephone and email at lockdown).

Pages

Subscribe to RSS - Public