Publications

Following CAS’ initial 2021 submission to the Low Pay Commission, we had further engagement from advisers in the Citizens Advice Bureau Network’s Employment Specialist Forum. Advisers shared additional insight and evidence from their frontline experience on issues for low paid workers, including:

• Low pay and non-payment of statutory minimum wage rates
• Furlough and Covid-19 changes
• Social security
• Enforcement of employment rights

Citizens Advice Scotland welcomes the positive changes made so far in the latest version of the regulations, but based on evidence from clients and advisers with experience of the current social security system, some concerns remain in a number of areas.

Statistical briefing on advice given and client demographics including comparison to SIMD data.

The Warm Home Discount scheme provides important funding for the short-term relief of fuel poverty. However, a combination of research and evidence from the Citizens Advice network in Scotland has previously found that while the Warm Home Discount is seen as vital by those who receive it, it is not adequately reaching those who need it most. This consultation proposes a number of potentially positive changes to the operation of the Warm Home Discount scheme, alongside a 4-year extension to March 2026.

Over 50,000 pieces of housing advice were given out by the Citizens Advice network in Scotland between April 2020 and March 2021. In 2020-21, housing advice grew as a proportion of all advice, and the types of housing advice people were seeking also changed, compared to 2019-20.

Our statistics suggest the COVID-19 pandemic, its associated restrictions and protective measures brought housing issues to the forefront, as people spent more time within the four walls of their home.

CAS supports in principle Scottish Ministers having the ability to suspend payment of disability assistance in certain prescribed circumstances, particularly when it would prevent a claim being closed altogether. CAS welcome the safeguards introduced and have one recommendation as to how safeguarding could be improved.

The absence provision to suspend can create particular difficulties for children whose parents separate, for example due to domestic violence, and the parent in receipt of the benefit is not the parent who has custody of the child. However, CAS hope this power will only be used in limited circumstances. CAS welcome that entitlement will be maintained in suspension cases prescribed.

This report, the first in a three-part series on UC during the pandemic, covers our clients’ experiences applying for UC and the circumstances that led them to seek advice from CAB. Our research found that, despite UC performing well under the strain of the pandemic in some respects, there is significant need for improvement, with many long-standing issues with its design causing stress, anxiety, and hardship:

• Over 7 in 10 people (72%) found the application process for UC stressful.
• More than a third (36%) encountered at least one problem during the application process, including problems gathering supporting evidence and dealing with UC’s digital-by-default design.
• Nearly 3 in 10 (29%) found it difficult to get information on applying for UC, before they sought help from CAB.
• Almost 1 in 4 (24%) reported that the information they found from DWP on applying for UC was unhelpful.
• Almost half (47%) did not find it easy to contact the DWP.
• Almost half (48%) said they had to borrow or take an advance to get through the five week wait.
• Among clients that borrowed to get them through the five week waiting period, the majority (65%) said they will find it difficult to repay the loan.
• Overall, less than half (41%) were satisfied with the default process of applying for UC, with 14% very dissatisfied.

Our research highlights that difficulties with the application process are disproportionately encountered by older people, disabled people, single parents, and those who are currently unemployed or economically inactive. Making positive changes to these elements would increase the accessibility of social security for all.

The Energy Consumer Commission formed in July 2020. The Commission consists of representatives with a wealth of experience in national consumer advocacy, advice bodies, academia and local groups serving energy consumers in their communities. This consultation response to the Scottish Government’s draft Heat in Building Strategy was written by the Citizens Advice Scotland energy policy team, on behalf of the Energy Consumer Commission.

New independent analysis from Europe Economics has revealed Citizens Advice network is worth up to £245million to Scottish society.

The report considers savings made as a result of CAB clients getting advice and avoiding further adverse consequences – for example having their incomes maximised and avoiding ill health as a result.

This demonstrates the exceptional value of the network to communities across Scotland, and the role we play in making Scotland stronger, fairer and greener.

The full report demonstrates the exceptional value of the network to communities the length and breadth of Scotland and can be found below.