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Publication date:April 2021
Regulation of Scotland’s non-household water market is seeking to move service providers towards operating ‘ethically’. This will better ensure that the market consistently delivers benefits in a way that protects users’ trust and confidence, and safeguards the market’s reputation.
Some licensed providers choose to operate using the services offered by third party intermediaries (TPIs), which are unregulated.
CAS is of the view that the application of ethical behaviour should apply across the supply chain to ensure positive outcomes for all non-household customers, no matter who they do business with.
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Publication date:December 2020
This report presents a summary and analysis of all advice sought and delivered by the Scottish Citizens Advice network between April 2019 and March 2020.
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The Citizens Advice Scotland network magazinePublication date:December 2020Issue of 4 of the Citizens Advice network in Scotland magazine.
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Publication date:September 2020In early 2020, Citizens Advice Scotland (CAS) commissioned Ipsos MORI to undertake exploratory research on the impact of Brexit on individuals, businesses and communities across Scotland. The findings of this research will assist CAS in understanding the future potential advice and support needs of Scottish communities
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Publication date:June 2020
Citizens Advice Scotland gathers information from Citizens Advice Bureaux and our online advice website.
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The Citizens Advice Scotland network magazinePublication date:April 2020Issue of 3 of the Citizens Advice network in Scotland magazine
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Publication date:April 2020
Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.
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Publication date:April 2020
CAS welcomes the ambition of the Scottish Government to bring every owner-occupied home in Scotland to Energy Performance Certificate (EPC) band C. This will not only increase the energy efficiency of Scotland’s housing stock, but also reduce carbon emissions and alleviate fuel poverty. We believe a warm, dry, energy efficient home that is affordable to heat should be the standard in Scotland, not a privilege.
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Publication date:February 2020CAS is publishing its Market Pulse report which has tracked the attitudes of consumers in Scotland over three years on a range of issues, finding
- 12 per cent of consumers rating their bills as unaffordable
- A fall in consumers using the traditional Big Six suppliers with consumers moving to smaller suppliers, often because of lower prices
- A decrease in people using electricity to heat their homes and an increase in people using gas, laying out the challenges in the energy market as policy makers move to decarbonise heat and meet climate emissions targets
- Almost half of consumers could qualify for extra support through the Priority Service Register – but only a quarter of consumers are actually enrolled.
The report is available for download below. The data is also available on request.
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The Citizens Advice Scotland network magazinePublication date:January 2020Issue of 2 of the Citizens Advice network in Scotland magazine
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The issues on which people are turning to the Citizens Advice network in Scotland for help.Publication date:December 2019 -
Publication date:July 2019
Citizens Advice Scotland received 232 responses to the Patient Advice and Support Service (PASS) client feedback survey between 1st April 2018 and 31st March 2019. Client satisfaction is high with 96% of respondents stating that they were either very satisfied (86%) or satisfied (10%) with the service.
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Publication date:June 2019Issue of 1 of the Citizens Advice network in Scotland magazine
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Publication date:December 2018Spotlight:
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Energy networks in Scotland and their changing role with consumersPublication date:August 2018Today Citizens Advice Scotland is publishing our latest report ‘Pylons, Pipes and People: Energy networks in Scotland and their changing role with consumers’.
In late 2017 we commissioned the Centre for Sustainable Energy (CSE) and Changeworks to undertake a research study into the energy distribution network companies operating in Scotland. This study’s particular focus was to explore how these companies currently support consumers and how their role in Scotland can and should change to ensure that consumers, and particularly vulnerable consumers, are most effectively supported as our energy system transforms.
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Publication date:July 2018We all use energy, post and water services and Citizens Advice Scotland (CAS) is the independent advocate for consumers’ interests in these sectors. We work with governments, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.
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Publication date:June 2018
This report contains the findings from research on Consumer Confidence and Understanding, conducted by Ipsos MORI, on behalf of Citizens Advice Scotland (CAS).
The research comprised a survey of 1,004 consumers in Scotland (aged 16 and over), carried out between 7 and 20 March 2016. The specific issues covered were: experience of consumer problems and complaints; awareness and expectations of consumer organisations; awareness and perceptions of CAS; and experiences of using CAS services.
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A summary of evidence gathered by Citizens Advice Bureau about their work.Publication date:November 2017
During 2016-17 Citizens Advice Bureaux supported almost 275,000 clients across Scotland with over 930,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 938 paid staff. If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!
The 'Advice in Scotland 2016-17' report provides all the detail, while the briefing paper covers the highlights.
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Publication date:September 2017
Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice
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A summary of evidence gathered by Citizens Advice Bureau about their workPublication date:February 2017
During 2015/16 Citizens Advice Bureaux supported over 260,000 clients across Scotland with over 910,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 1,000 paid staff. If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!
The 'Advice in Scotland 2015-16' report provides all the detail, while the briefing paper covers the highlights.
Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.