Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.
During March 2020, almost 78,000 pieces of advice were provided by bureaux across Scotland.
Given the substantial shift from face-to-face advice provision to primarily telephone-based advice that has occurred as a result of the pandemic, this figure is a small decrease from the 85,000 pieces of advice provided in February 2020.
Alongside advice given by Citizens Advice Bureaux, there was a substantial increase in the amount of visits to Advice for Scotland, our public advice website, with employment-related advice being the most sought after.
This first publication focuses on employment and benefits.