Publications

Scotland’s Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In 2014/15 clients sought advice on 50,625 new employment issues, a number that has been increasing in recent years. Additionally, citizens advice bureaux see first-hand the effects of in-work poverty, with a growing number of working clients seeking advice because they are struggling to pay for essentials. These twin problems – unfair employment practices and low paid jobs – represent a worrying trend in recent years and ones which CAS believes need to be addressed.

Whilst there are a number of areas of the Scotland Bill that fully meet the word and spirit of the Smith Agreement, Citizens Advice Scotland (CAS) believes that, as currently drafted, there are a number of sections of the Bill relating to social security and tribunals that do not appear to meet its intent.  CAS is concerned that without changes being made there are clear risks of detriment to CAB clients, who sought advice on 207,875 new benefits issues in 2013/14 and who have been subject to recent changes to reserved tribunals which have had a marked and detrimental effect on consumers in Scotland.

The Competition and Markets Authority (CMA) is conducting an inquiry into the energy industry. The CMA published its provisional findings and a set of provisional remedies in July 2015.

CAS responds to the Scottish Governments consultation on reservoir regulations.

Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the poverty premium and the consumer behaviour of low-income households in Scotland. 

This briefing focuses on the devolution of reserved Tribunals.  Citizens Advice Scotland considers that clause 33 does not reflect the recommendation made by the Smith Commission that all powers over the management and operation of all reserved tribunals (which includes administrative, legislative and judicial functions) will be devolved to the Scottish Parliament.

This briefing was sent to Scottish MPs ahead of a discussion around the welfare provisions in the Scotland Bill.  

What's the future of local taxation in Scotland? In this consultation response, CAS uses evidence from Scotland’s citizens advice bureaux to show the aspects of local taxation that need to be improved in any new proposed system.

Citizens Advice Scotland welcomes measures to ensure the sustainable use of Scotland’s water resources. We believe that effective partnership working between land owners and public bodies will offer better protection for communities at risk of flooding, and would encourage the provision of accessible and clear information on measures that protect and / or benefit households and businesses.