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Publication date:June 2020
Citizens Advice Scotland delivers free, independent, confidential advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS).
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Publication date:June 2020
This submission addresses issues of low pay and employment practices.
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Scottish Commission on Social Security consultationPublication date:June 2020
Citizens Advice Scotland welcomes the moves to extend Winter Heating Assistance in the challenging context of COVID19 which has resulted in delays to wider measures on disability assistance. We recommend the draft regulations are amended to better meet the policy intention and add clarity in a number of areas.
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Publication date:June 2020
This insight report presents the results of research undertaken by Social Market Research during January-March 2020 on the accessibility of the Post Office network and internet and telecoms market for older and disabled people in Scotland, with analysis and recommendations based on the research findings.
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Publication date:June 2020
Technical details:
• The survey was designed by Mark Diffley Consultancy and Research Ltd
• Results are based on a survey of 1,050 respondents conducted using the ScotPulse online panel.
• Wave 1 fieldwork was conducted between 24th and 27th March 2020 and received 1040 responses,
• Wave 2 fieldwork was conducted between 9th and 12th April 2020 and received 1048 responses,
• Wave 3 fieldwork was conducted between 7th and 18th May 2020 and received 997 responses,
• Results are weighted to the Scottish population by gender and age.Spotlight: -
Publication date:June 2020
Citizens Advice Scotland welcomes the opportunity to respond to this consultation. Above all, we want to ensure that a market framework improves outcomes for heat network consumers. We have been calling for heat network consumers to have access to the same rights and services afforded to customers of the regulated energy market for several years.
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Publication date:May 2020
CAS welcomes the opportunity to respond to this consultation.
We want to ensure that the Heat Networks (Scotland) Bill delivers the best possible outcomes for heat network consumers, and gives parity with the rights and services afforded to consumers of the regulated energy market. Unfortunately we are aware of instances where heat network consumers have been disadvantaged due to the current unregulated nature of heat networks and are keen that this Bill works towards improving this as much as possible.
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Publication date:May 2020
CAS welcomes the opportunity to feed into the work of the Scottish Government's Advisory Group on Economic Recovery. Central to our view of how to stimulate economic growth post-COVID-19 is the principle of protecting household incomes and helping with the cost of living.
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Publication date:May 2020A report on the activity of the EU Citizens Support Service following its first year in operation.
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Publication date:May 2020
Citizens Advice Scotland (CAS) welcomes the opportunity to provide evidence on the Bill. The Bill provides an opportunity to make minor amendments to address issues which have been identified since the passage of the Social Security (Scotland) Act 2018, including making provision for the introduction of the Scottish Child Payment. CAS welcomes the Bill and is broadly content with its provisions, although there are a number of areas that the Committee may wish to consider in its scrutiny.
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Publication date:May 2020
CAS welcomes the opportunity to respond to the Commission’s proposed measures to provide additional support to non-household organisations impacted by COVID-19. Our response focuses on key principles around stakeholder engagement within the non-household market and on ensuring that measures to support those impacted by COVID-19 are effective for both licenced providers and customers.
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Publication date:April 2020
This report looks at whether there is detriment in the PTD market.
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Publication date:April 2020
In this report the Financial Health team explores the current state of play in council debt collection across council tax, rent and water debt and presents a charter for change.
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Publication date:April 2020
Technical details:
• The survey was designed by Mark Diffley Consultancy and Research Ltd
• Results are based on a survey of 1,050 respondents conducted using the ScotPulse online panel,
• Fieldwork was conducted between 9th and 12th April 2020
• Results are weighted to the Scottish population by gender and ageSpotlight: -
The Citizens Advice Scotland network magazinePublication date:April 2020Issue of 3 of the Citizens Advice network in Scotland magazine
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Publication date:April 2020
Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.
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Work and Pensions Committee inquiryPublication date:April 2020
The DWP’s response to the Coronavirus outbreak has included many welcome changes, benefiting those making a social security claims for the first time, but also those who were already supported by the UK’s safety net. Many issues that social security recipients are still facing in accessing support are similar to the issues CAB clients told us about before the outbreak. Our recommendations aim to help DWP address these issues and are based on quantitative and qualitative data from CAB all over Scotland.
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Publication date:April 2020
CAS welcomes the ambition of the Scottish Government to bring every owner-occupied home in Scotland to Energy Performance Certificate (EPC) band C. This will not only increase the energy efficiency of Scotland’s housing stock, but also reduce carbon emissions and alleviate fuel poverty. We believe a warm, dry, energy efficient home that is affordable to heat should be the standard in Scotland, not a privilege.
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Publication date:April 2020
The survey was commissioned by CAS and carried out and designed by Mark Diffley Consultancy and Research Ltd.
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Publication date:April 2020
In its response to the Scottish Government's principles of charging for investment period 2021-27, Citizens Advice Scotland has called on the Scottish Government:
- To commit to the principle of affordable charges for all
- For responsive, robust and sustainable affordability policy that adequately protects low income households
- To ensure debt recovery achieves a balance between revenue collection and consumer protection as part of Scottish Water's developing ethical framework and its work with local authorities
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.