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Publication date:April 2012In 2003, the Scottish Parliament passed legislation stating that everyone who is homeless will have a right to a home by 2012. Local authorities will have a duty to house all those who are found to be homeless from January 2013 and to provide the same level of service to all homeless people. Evidence from citizens advice bureaux shows a mixed picture of progress, with some homelessness services struggling to meet the commitment alongside the effects of the recession and funding difficulties.
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Publication date:April 2012A poster to be used to advertise the Patient Advice and Support Service (PASS)
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Publication date:March 2012Submission from Citizens Advice Scotland to the Ministry of Justice consultation on charging fees for employment tribunals
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Publication date:February 2012The recession has a created a situation in which poor employment practices are more common. Based on case evidence from citizens advice bureaux, which shows numerous examples of poor employer behaviour, this report argues that it is in the interests of both employees and good employers that a Fair Employment Commission be establised to help enforce employment rights and responsibilities.
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Publication date:February 2012In January 2012 CAS coordinated a national campaign event called Big Energy Week. The aim was to encourage Scottish consumers to check their energy tariffs and their entitlement to free insulation and assistance with their energy bills.
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the impact of the IB/ESA migration on Scotland's people, communites, and servicesPublication date:February 2012A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants
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Publication date:February 2012A briefing to Scottish MPs for the Westminster Hall Debate on the ESA Work Capability Assessment, 1st February 2011.
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Publication date:February 2012Submission from Citizens Advice Scotland to the UK Government Insolvency Service consultation on Bank Accounts for Bankrupts.
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Publication date:February 2012The key priority areas for citizens advice bureau clients primarily relate to the work of the OFT in the consumer credit and financial products markets. This response outlines the areas of work which we would like to see the OFT continue as priorities, and highlights areas of concern for further consideration by the OFT.
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Publication date:January 2012A briefing to Scottish MPs on the seven amendments to the Welfare Reform Bill brought forward and passed by the House of Lords prior to the Westminster debate on the 1st February 2012. The briefing looks at the negative impact of the bill on the people, society and economy of Scotland, and discusses ways in which the proposed amendments would decrease these impacts.
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Publication date:December 2011In response to Members' Debate in the Scottish Parliament on 16 December 2010.
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Problems with delivery of online purchases to consumers in remote and rural ScotlandPublication date:December 2011This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.
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Publication date:December 2011Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country.
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Publication date:December 2011Citizens advice bureaux advised on 25,769 new legal issues in 2010/11; an increase of 7% on the previous year. Additionally, bureaux reported a significant increase in the assistance they are providing in benefit appeals, helping clients to complete over 12,000 welfare tribunal documents, and representing clients at 3,312 welfare tribunals(an annual increase of 58%). CAS welcomes the opportunity to respond to this consultation on the creation of a Scottish Civil Justice Council.
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Publication date:November 2011This the fourth in our series of briefing sheets based on the report Being Young Being Heard, and focuses on specific issues that young people are facing in regards to employment - particularly in the current economic climate.
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Scams and their victimsPublication date:October 2011A report on the impact of scams on the most vulnerable in society.
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Publication date:October 2011Part of our series of briefing sheets based on the report Being Young Being Heard, this sheet focuses on the problems young people face with benefits.
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Publication date:October 2011Briefing outlining the social policy issues that have been reported by citizens advice bureaux across Scotland between April to June 2011.
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Publication date:October 2011Submission from Citizens Advice Scotland to the Finance Committee scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.