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Consultation responsePublication date:February 2015As the statutory representative for consumers of postal services across Scotland, England and Wales, The Citizens Advice Service responds to Royal Mail’s consultation document on the introduction of New International Large Letters format.
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Publication date:January 2015
This is the second Priorities Report by the Consumer Protection Partnership (CPP), of which CAS is a member, following the publication of the first Priorities Report in November 2013.
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Publication date:January 2015
Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake research into consumers’ experience of water and sewerage debt.
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Publication date:January 2015
Citizens Advice Scotland welcomes new measures that will improve and protect water sources within catchment areas, and will mitigate the need for Scottish Water to treat contaminated water to the cost of the paying customer.
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Publication date:November 2014
CAS has submitted a response to the EU’s consultation on policy options to optimise water reuse in the EU. CAS’s response highlights the need to combine regulatory and non-regulatory measures in order to increase levels of water reuse across the EU, including action to raise awareness about the benefits of water reuse.
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Publication date:October 2014
CAS responded to the Scottish Government’s consultation on the Reservoirs (Scotland) Act 2011: Registration, Charging, Risk designation and associated aspects. CAS generally welcomed the proposals in the consultation which will help to provide communities with greater protection against the risk of flooding from reservoirs. CAS highlighted that would help to protect communities, and minimise the risks of businesses and consumers facing significant remedial and clean-up costs as a result of any damage caused by flooding from reservoirs.
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Written Evidence submissionPublication date:October 2014
Written Evidence submitted from the Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) to the Business, Innovation & Skills Select Committee into Competition in the UK postal sector and the universal service obligation.
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Unfair Charges for Parking on Private Land: A Report by Citizens Advice ScotlandPublication date:October 2014Citizens Advice Bureaux across Scotland have been inundated in the last year with complaints regarding over-zealous parking charges - they are not fines - being handed out by the private parking industry in Scotland.
This has resulted in demand at the Citizens Advice service in Scotland reaching an unprecedented level – a 50% increase in cases regarding parking this year compared to last. This is an issue that affects everyone, but we are especially worried by cases brought to us by vulnerable Scots including those who are disabled and elderly caught out by poor signage and unfair appeals processes.
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Publication date:October 2014
CAS has responded to the EU’s consultation on EU drinking water policy. The consultation was launched in response to the European Citizens’ Initiative “Right2Water”. This is the first ever, successful participatory democracy instrument at EU level, and focuses on improving the supply of safe, good quality drinking water across the EU.
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A review of consumer issues brought to the service in 2013/14Publication date:October 2014This report provides a snapshot of the issues that are affecting consumers in Scotland, examining both national and local trends. This is based on data provided by citizens advice bureaux in Scotland and data from the Citizens Advice consumer service.
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Publication date:October 2014
CAS welcomes the opportunity to respond to the Scottish Water (Objectives: 2015-21) Directions 2014 and Principles of Charging. As the representative body for water consumers in Scotland, CAS is strongly of the view that ‘affordability’ should remain a principle of charging to provide a commitment to work towards water and sewerage charges that are affordable for all consumers.
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Citizens Advice Scotland responsePublication date:September 2014CAS responds to the CMA's consultation on whether the personal current account market should be investigated.
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Citizens Advice Scotland responsePublication date:August 2014
CAS have responded to the The Financial Conduct Authority (FCA) consultation on plans to introduce a price-cap on high cost short term credit products.
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Publication date:August 2014
Citizens Advice Scotland generally welcomes the approach set out within this consultation and believes it will provide SEPA with a clear policy and service delivery framework. We also believe that it could promote opportunities for SEPA to engage with communities as a Community Planning Partner to improve local outcomes.
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Publication date:July 2014The UK Statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers.
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Consultation on the Consolidation of Public Drinking Water RegulationsPublication date:July 2014Citizens Advice Scotland welcomes the opportunity to respond to the Scottish Government’s consultation on changes to the Scottish Public drinking water quality regulations. It is anticipated that these changes will align the current legislative framework more closely with the EU’s Drinking Water Directive.
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Response to the Strategic Review of Charges 2015-21 – Draft DeterminationPublication date:June 2014
Citizens Advice Scotland welcomes the opportunity to respond to the Strategic Review of Charges 2015-21 Draft Determination. Citizens Advice Scotland supports increased customer engagement in the regulatory process to bring about better outcomes for customers.
We believe that the process laid out within the Draft Determination will strengthen the link between customer feedback and the service they receive.
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Publication date:June 2014New research from Citizens Advice Scotland has found that many bereaved Scots are finding it hard to pay the growing costs of burying their loved ones.
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Publication date:May 2014The number of Scots falling victim to financial rip-offs is increasing dramatically. A special helpline set up by CAS to deal solely with consumer issues saw a 14% increase last year in calls about scams.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.