Public

Our 8th edition in the 'Who Are You?' series describes those coming to citizens advice bureaux in Scotland for advice during November 2019. 

The universal broadband service is intended to give everyone the right to request a decent and affordable broadband connection, subject to certain eligibility criteria. CAS was pleased to see Ofcom investigate this issue and welcomes commitments from the Universal Service Provider, to change its approach for quotes, to refund affected customers and re-issue quotes it has previously provided. We note from the Connected Nations report that around 3-4% of Scottish properties are currently unable to receive a decent broadband connection and may therefore be eligible for a USO connection and this move will make it easier for those households to gain access to decent and affordable broadband. It will also make it easier for communities in affected areas to work together to share costs of connections where costs would make connections unaffordable for individuals. The submission below confirms our support for these measures.