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In April 2021, Citizens Advice Scotland commissioned a survey of 1000 adults from YouGov. The survey was aimed at gauging consumer knowledge of, and engagement with the subjects of energy and water efficiency, climate change, and low carbon heating. The findings and analysis of this work are available in our Consumer Voices report which can be downloaded at the link below.

The Energy Consumer Commission formed in July 2020. The Commission consists of representatives with a wealth of experience in national consumer advocacy, advice bodies, academia and local groups serving energy consumers in their communities. This consultation response to the Scottish Government’s draft Heat in Building Strategy was written by the Citizens Advice Scotland energy policy team, on behalf of the Energy Consumer Commission.

MPs debated delivery charges in the Highlands and Islands at Westminster on 8 June 2021. CAS has campaigned on this issue for a number of years - read CAS's briefing to MPs here.