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CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.

Citizens Advice Scotland has consistently raised a substantial number of issues associated with the rollout of Universal Credit that have caused stress, detriment or hardship to CAB clients. The rising level of in-work poverty during the last five years has also been a concern for CAS. 

Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the Social Security Advisory Committee's call for evidence on the Universal Credit Claimant Commitment.

Citizens Advice Scotland (CAS) welcomes the opportunity to respond to this consultation on making Scotland a Good Food Nation.

Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. CAS is the Scottish consumer advocate on energy network issues and work closely with Citizens Advice England and Wales in this area. 

Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.

A guide to helping people to overcome barriers to digital access (updated July 2019).

People can be vulnerable at different stages in our lives.  When we are, we are likely to need water, light and heat more than ever. In this country we  are entitled to receive extra help, such as receiving additional support during a power cut. However receiving this support relies on people being registered for it.

In 2018, CAS commissioned Ipsos MORI Scotland to investigate the experiences and perspectives of Scottish consumers in vulnerable situations with regard to additional support provided by essential service providers, and how could the customer experience and process of registering across sectors for additional forms of support be improved.