Welfare Rights Co-ordinator - Inverness, Badenoch and Strathspey Citizens Advice Bureau

At Inverness, Badenoch & Strathspey CAB we are a friendly team of over 70 employees and volunteers working across 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

We are looking for a Welfare Rights Coordinator to join our team. You will have an interesting and rewarding role coordinating the work of the Welfare Rights team and providing expert knowledge on welfare rights and benefits. You will deal with casework including challenging benefit decisions and dealing with complex benefits enquiries. 

You will have a good knowledge of the benefits system and experience of challenging benefit decisions through the relevant routes. You will be willing to share your knowledge with others and be able to provide support and coaching to develop the team. You will be a flexible team player who works collaboratively with management and others to ensure delivery of a good quality service that meets the needs of clients.