Advice Services Manager (full time, permanent) Clackmannanshire Citizens Advice Bureau

An exciting opportunity has arisen to join our expanding team of 24 paid and 23 volunteer staff to further develop the quality of our advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire.  

The Advice Services Manager has responsibility for the bureau advice service including being responsible for a high level of quality assurance.  The post holder will manage a diverse team of staff and have overall responsibility for volunteers as well as responsibility for aspects of bureau management as part of the senior management team. There is a requirement to ensure bureau contribution to national and local social policy development activities.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service. 

Enthusiasm, strong social awareness, good communication skills and an excellent team player with the ability to head up a team of staff and volunteers are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential.

This post specifically exists to manage and ensure the delivery of a high quality, generalist advice service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to a team of staff and volunteers who deliver the service, checking the quality of their work and ensuring this complies with Scottish National Standards and the Citizens Advice Scotland membership schemes.  This post also supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our volunteer coordinator.