Paying the Price: the real cost of illness and disability for CAB clients

The aim of this research was to gather quantitative evidence about the experiences and circumstances of CAB clients who were under retirement age and claiming Incapacity Benefit (IB) or Disability Living Allowance (DLA), or both.

The research findings are intended to help Citizens Advice Scotland (CAS) inform and influence the UK Government’s proposed welfare reforms, as well as other policies relating to people with long-term illnesses or disabilities. Research evidence was gathered via a questionnaire survey administered by CAB advisers, to a total of 417 clients, during March and April 2006.