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Publication date:December 2018
Citizens Advice Scotland (CAS) welcomes the opportunity to contribute to this important discussion on the future of housing in Scotland. In 2017/2018, Scottish Citizens Advice Bureaux (CAB) advised clients on 46,777 housing issues, making housing the fourth largest area of advice provided by the network. This response is shaped by our evidence on the many and varied housing issues that CAB clients face, as well as by our Consumer Futures statutory responsibilities.
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Publication date:November 2018
CAS Financial Statements for year ended 31st March 2017.
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Finding solutions for the people ripped off by HELMSPublication date:November 2018The Green Deal was a UK Government scheme which enabled consumers to borrow money to pay for energy saving home improvements. Citizens Advice Scotland is raising concerns over the practices of one Green Deal supplier – Home Energy and Lifestyle Management Systems (HELMS).
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Publication date:November 2018
Citizens Advice Scotland responded to the Scottish Government consultation on Draft Statutory Guidance on Funeral Costs.
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CAS, Money Advice Scotland and StepChange joint briefingPublication date:November 2018
Citizens Advice Scotland, Money Advice Scotland and StepChange believe that the prescriptive period for Council Tax arrears and reserved social security benefits and tax credit debt should be reduced from 20 years to five years. We support amendments which would remove the exemptions in the Bill for these debts.
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Scottish Parliament debatePublication date:November 2018Based on CAB evidence, CAS highlighted three main areas of concern to MSPs ahead of the debate - Halt and Fix Universal Credit, rent arrears and social security, and the overall impact of the welfare reform programme since 2010.
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Scottish government consultation on fraud in the social security systemPublication date:October 2018Whilst the Scottish social security system should make provision for the investigation of fraud, it is important that a clear distinction is drawn between intentional fraud and unintentional error, such as not reporting a change of circumstances unknowingly.
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Causes and Consequences for CAB ClientsPublication date:October 2018Advice in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues have declined. This report examines the reasons why this steady increase in rent arrears has occurred, as well as who is most likely to be affected. It also looks at how CAB clients cope with being behind on the rent, and how they have managed to escape rent arrears – if they have indeed managed to do so.
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Delivering effective support to households with electric heatingPublication date:October 2018Hard-Wired Problems: Delivering effective support to households with electric heating provides insight into the nature and reach of services that provide support to households that rely on electric heating, and explores consumers’ experiences of using these services and how services could be better supported.
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Publication date:October 2018Services that are essential for life, such as water and sewerage, should be affordable for all consumers. CAS' latest research report takes a closer look at characteristics that may indicate whether or not a household will struggle to pay for water and sewerage charges. It also provides an analysis of various proxies that could be used to determine affordability, and at how additional financial support could be targeted towards households that need it most.
The report found that:
- Income is the most accurate indicator of whether or not a household is likely to find water and sewerage charges affordable.
- 12% of households in Scotland spend more than 3% of their weekly income on their water and sewerage charges although not all receive additional financial support through available affordability mechanisms.
- The current proxy used to provide financial relief, based on households being in receipt of Council Tax Reduction, is the most effective one that exists however, difficulties around more closely linking systems and data sets means that some households in need of additional support do not receive it.
- In the longer term, further research is necessary to identify how support could be more effectively targeted to all households that may struggle to pay.
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The potential for heating oil buying clubs in Highland ScotlandPublication date:October 2018 -
Publication date:October 2018
Citizens Advice Scotland (CAS) has provided feedback on the Scottish Government’s ‘Investing in and paying for your water services from 2021’ consultation.
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Scottish Government debate, 2 October 2018Publication date:October 2018CAS sent a briefing to MSPs ahead of the 'Building a Social Security System Together: Co-designing the Social Security Charter' debate, highlighting suggestions for the Charter from CAB clients and advisers and encouraging an approach of co-production with people who have direct experience of using the current social security system.
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Publication date:September 2018
Citizen Advice Scotland responded to the Scottish Government Rural Economy and Connectivity's call for evidence - Transport (Scotland) Bill
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Publication date:September 2018
CAS is the Scottish consumer advocate on energy network issues. Our response focuses on Scottish specific points which we believe are important considerations for the ENA Future Worlds consultation.
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Publication date:September 2018
Citizens Advice Scotland responded to the Scottish Parliament's Economy, Energy and Fair Work committee's call for views on the Scottish Government's proposed Publicly Owned Energy Company.
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Scottish Parliament Economy, Energy and Fair Work Committee InquiryPublication date:September 2018
CAS supported the devolution of employment programmes, as it represents the opportunity to provide schemes that more effectively support long-term unemployed people into work, based on the positive employability programmes already existing in Scotland.
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Publication date:September 2018
Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the impact of deductions from Universal Credit payments.
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Digital access for consumers only using smartphones to access the internetPublication date:August 2018Some people can only access the internet through their smartphone. When CAS surveyed clients, we found that this was the case for more than 1 in 10 respondents - 20% of all respondents who said they used the internet at all.
This report looks in more detail at these consumers, analysing their characteristics and assessing their digital access and skills.
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Publication date:August 2018
Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2017 including comparison to SIMD data.
Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.