Citizens Advice Scotland responded to the Scottish Parliament's Economy, Energy and Fair Work committee's call for views on the Scottish Government's proposed Publicly Owned Energy Company.
Our case evidence clearly demonstrates that many consumers find the current energy market complex and difficult to engage with. As the consumer advocate for the energy market in Scotland we have a detailed understanding of the complexities and difficulties consumers experience within this market and take a keen interest in proposals to deliver improved consumer outcomes such as through a Publicly Owned Energy Company (POEC).
The energy market continues to undergo rapid transformation with new market entrants, new business models, new technologies and new services. A POEC should therefore be adaptable enough to meet these challenges and be mindful of supporting future, as well as current, consumers.