Triage Adviser - Shetland Islands Citizens Advice Bureau

Shetland Islands Citizens Advice Bureau is a member of the Scottish Association of Citizens Advice Bureaux.  We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland.  We support over 1500 clients annually and achieve an annual client financial gain of over £1 million.  Our principal funders are the Shetland Charitable Trust and Shetland Islands Council.  We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

For more information about living and working in Shetland, see www.shetland.org.

We are looking for an enthusiastic and highly motivated individual to join us as a Triage Adviser.  As this post is the front line for all enquiries into the Bureau with a particular focus on the provision of generalist advice to support vulnerable clients, excellent communication skills, both written and oral, are essential. 

You will be based in the main Bureau office in Lerwick and be part of a team of advisers working together to ensure we provide a high quality, holistic service.

If you are interested in helping those most in need within the Shetland community, we’d like to hear from you.

Shetland Islands Citizens Advice Bureau offers excellent terms and conditions, including a total of 36 days leave and a pension scheme with a 6% employer contribution.  Shetland Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Full details of the post and the competencies required are set out in the Job Description and Person Specification available via the links at the bottom of this page.