Safe & Warm Energy Adviser - Clackmannanshire Citizens Advice Bureau

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 28 paid staff and 17 volunteers who provide a wide range of services across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits

This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until 31 March 2026, with the possibility of a further extension, and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

We are looking for a highly motivated and organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Energy Adviser will help people experiencing problems with utility services, make informed decisions control their budgets and avoid fuel poverty.

In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload.  An understanding of the needs of our funders and their requirements is necessary. 

Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.

Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and be an excellent team player, well organised and proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office. 

This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service.  This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.

Consideration may be given to individuals who do not meet the full requirements of the post but who could be trained in a reasonable period; this will be offered at below the entry level salary initially. 

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Benefits of working with Clackmannanshire Citizens Advice Bureau include  annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company Ebikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times