Project Manager - Glasgow North West Citizens Advice Bureau

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. We are accredited to Scottish National Standards in Information and Advice Giving and all information and advice we give is compliant with standards set by the Scottish Government and our membership body, Citizens’ Advice Scotland. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.

We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road or via phone, email and webchat. We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.

Our Bureau is one of the most progressive and dynamic advice and information services in the country. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. GNWCAB is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages.

GNWCAB benefits from an excellent reputation in driving change and improving the lives of local people. We are looking for someone to join our motivated team to make positive contributions and achieve results in a fast paced, ever changing environment where no two days are the same. We pride ourselves in getting things done and would welcome a colleague with a similar mindset.

GNWCAB’s Board of Trustees is currently developing a new business plan with our CEO. As part of a restructure to support our ambitions, a new opportunity has been created for a Project Manager to join our fast-paced team. As a new post, the successful candidate will have the opportunity to influence the development of the role and contribute to the aims and objectives of the organisation.

The Project Manager will be responsible for the day to day operation and administration of GNWCAB’s projects and outreach clinics through effective support and deployment of volunteers and the paid advisers. They will ensure that CAS’ recognised uniform quality standards in advice work are maintained and met at all times by implementing effective processes and procedures and by providing consultancy and support in all areas of advice work issues to volunteer advisers and paid staff. They will implement and oversee projects as per the requirements of the organisation and funders.

The Project Manager will manage a team of paid staff and volunteer advisers to ensure they deliver a timely and accurate advice/information service to members of the public in line with our policies, procedures and monitoring requirements; assist with social policy work; contribute to the personal development of staff/volunteers and make recommendations on maintaining/improving the work of the Bureau.