Generalist Adviser - Renfrewshire Citizens Advice Bureau

Under the direction of our Advice Services Manager, the Generalist Adviser will provide a holistic CAB advice service at locations in Renfrewshire, North and South Ayrshire.

Responsibilities include:

• interviewing clients using sensitive listening and questioning skills to allow them to explain their problem(s) and to assist/empower them.
• Using the Citizens Advice Information System to find, interpret, and communicate the relevant advice and options available to the client.
• Acting for the client where necessary by calculating, negotiating by telephone, or writing letters on behalf of the client.
• Negotiating with third parties such as statutory and non-statutory bodies, as appropriate.
• Ensuring that all work meets quality assurance standards.
• Maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.