Publications

CAS responds to the Fourth Independent Review of the Work Capability Assessment, part of Employment Spport Allowance.  In our submission we focus on the need for effective gathering of medical evidence, on some of the adminsitrative problems seen in bureaux, and the increasing severity of the consequences of getting entitlement decisions wrong.  We make a number of recommendations to improve the system.

This briefing was provided for a Westminster debate on the Effect Of Government Policy On Disabled People. CAB across Scotland have experienced an increase in need for advice and support due to the impact of welfare changes and benefit cuts. These have had a disproportionate impact on disabled people who are already or will be affected by a multitude of detrimental changes.

Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, to show where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends and tracing the impact of recent policy changes.

This edition is based on the advice needs of clients who approached bureaux during April 2013.

Citizens advice bureaux, and a range of other community organisations, have reported a significant rise in the number of service users who are either struggling to afford adequate food or who are experiencing a crisis where they cannot afford food at all. A range of factors are causing this trend, including falling incomes, a rise in food prices, and benefit cuts. This represents a worsening of a situation where many families were already struggling to afford adequate food. The establishment of the new food body in Scotland represents a timely opportunity to address many of the wider food-related issues that particularly affect Scotland, including food poverty, poor diet, obesity and ill health.

CAS responds to the HMRC's consultation on supporting customers who need additional help.  We focus on our experience of supporting clients with tax credits issues.

In November 2012, the UK Government launched its Government Digital Strategy .  This paper sets out how the Government will transform the way it delivers services to citizens, including moving services online – a change in ethos to “digital by default”. The strategy includes an expectation that 80% of benefits applications will be completed online by 2017 .  This new strategy comes at the same time as the Government’s changes to the welfare system which, coupled with at least £18 billion of cuts to the UK welfare budget, will cause significant upheaval for citizens currently in receipt of benefits.

The Scottish Government consulted in early 2013 on the possibility of achieving better dispute resolution in housing through introducing a Housing Tribunal.  The consultation sought views on the creation of such a forum and the extent to which a tribunal should have powers.  This is the CAS response.

In October 2011, Citizens Advice Scotland published a briefing entitled The Impact of  the Welfare Reform Bill on Scotland’s people and services. The briefing showed that  an estimated £2.5 billion would be taken out of the local economy in Scotland during  the lifetime of this Parliament and predicted what the impacts would be on people. 

CAS's annual report 2011/12. Further copies and the full financial expenditure report are available on request.